Penn Medicine, University of Pennsylvania Health System · 14 hours ago
Principal Training and Development Specialist
United States
Full-time
Remote
Senior Level, Lead/Staff
4+ years expPenn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The Principal Training and Development Specialist conducts training classes on various technical topics, serves as a subject matter expert, and participates in IS projects to support training for new functionalities.
BiotechnologyEducationHealth CareMedicalTraining
Responsibilities
Develops/revises, delivers, and maintains training materials for PennChart e-Health applications, as it relates to current state, future state, upgrade and system changes
Maintains competency with application enhancements as they relate to business process, current technology, software and hardware
Prepares and maintains communication materials for end users related to PennChart e-Health system changes
Evaluates the effectiveness of PennChart e-Health training which includes soliciting participant feedback and making program improvements to meet end user needs
Participates in IS projects to provide assistance with workflow analysis, training development and delivery and end user support. This participation covers new to PennChart e-Health practices/hospitals and application enhancements
Completes build of MST environments during specified rebuild times for application training. Continues maintenance of those environments between rebuilds
Acts as a liaison with the Clinical Informatics Liaisons and other operational education/support groups to provide end user support
Recruits and signs off on Credentialed Trainers (CT) from operational units to assist with training. Maintains regular contact with CTs as training content changes
Maintains any application certification
Tests and validates changes/enhancements prior to implementation by the system administrators/application analysts
Provides at the elbow support for enhancement, project or new hire onboarding
Obtains Revenue Cycle expertise from American Association of Healthcare Administrative Management (AAHAM) through certifications, webinars, and meetings to assist in coaching and examination proctoring
Responsible for course creation and end, Microsoft Office and other systems and software used by Pt Accounting staff
Qualification
Required
Epic certification is required within 1 year of hire
H.S. Diploma/GED (Required)
4+ years Progressively responsible positions in a multi-specialty physician billing operation (Required)
2+ years' Experience as an Epic Certified Principal Trainer. Clinical, ancillary, revenue cycle operations experience in related field or information technology experience. Experience in providing end user support and training in a clinical care setting. (Required)
Preferred
Bachelor of Arts or Science (Preferred)
5+ years Clinical care or health care related setting (Preferred)
3+ years' Experience in providing end user support (Preferred)
Benefits
Prepaid tuition assistance programs
Company
Penn Medicine, University of Pennsylvania Health System
Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$70.9MKey Investors
BIRD FoundationWarren Alpert FoundationNational Cancer Institute
2025-01-22Grant
2023-01-03Grant· $9.7M
2022-08-18Grant· $5.7M
Leadership Team
Kevin Mahoney
Chief Executive Officer of University of Pennsylvania Health System
John Donohue
Vice President, Enterprise Services
Recent News
The Philadelphia Inquirer
2026-01-03
Company data provided by crunchbase