Ross Stores, Inc. · 1 day ago
REMOTE - HR Representative
United States
Full-time
Remote
New Grad, Entry Level
$22.69/hr - $32.79/hrRoss Stores, Inc. is a leading off-price retail chain with over 2,200 stores, focused on providing high-quality brands at extraordinary savings. The HR Representative will perform administrative and support services related to leave of absence, ensuring quality administration and a positive associate experience while communicating with various business partners.
ApparelFashionRetailRetail Technology
Responsibilities
Responding to inquiries, updating and processing of leaves, leave changes, data entering in the PeopleSoft and Service Now systems, processing the LOA Inbox, checking LOA 800# voicemail, reviewing and processing of the Pay and Benefits Form, communication with business partners, and other tasks to ensure smooth and efficient processing and a high level of customer service
Communicates with management, associates, and other business partners by phone and email to assist and complete various LOA request and tasks
Uses systems such as Service Now, PeopleSoft, Sedgwick ViaOne, Ross's case management system and Excel to process leave of absence transactions including uploading and entering leave approvals, denials, benefit elections, and other data in PeopleSoft, making adjustments and corrections if necessary, generating new cases and letters, managing and responding to emails and voicemails
Support and communicate with all levels of Associates at all locations including Stores, Corporate, Buying Office and Distribution Centers
Communicate with vendors and internal partners (Payroll, Benefits, HR Services, etc.) to ensure smooth administration and respond to inquiries
Provide customer service to associates and other clients who have questions
Explain Ross policies to associates regarding LOAs in various states and locations, ensure they know where to locate policies and procedures in the future
Gather critical data as requested (case notes, LOA dates, etc.) to support the company in its compliance efforts and defense of legal matters; assist in responding to Legal holds
Provide reporting to help track and monitor the work of the Department
Cross-train and provide backup and support to other LOA team members
May assist in evaluating leave of absence training and/or process improvements
Personal development to include staying abreast of changes in company, state and or Federal guidelines, current on company training, and proficiency in systems and institutional knowledge
Generate reports and letters (e.g. benefit payment/exhaust process)
Other duties as assigned
Qualification
Required
Bachelor's Degree
Strong customer service and communication skills with excellent problem solving. Establish and maintain positive working relationship with internal and external partners
Demonstrated ability to work independently or with a team. Use thoughtful judgments on complex and sensitive issues
Learn and ask questions
Use on-line systems and databases as appropriate to support the work being performed
Attend to detail with accuracy
Demonstrates the functional and technical knowledge and skills needed to perform the role
Keeps up to date on new skills, policies, processes and tools for their area
Good communication skills, both verbal and written, with diverse group of associates
Working knowledge of Microsoft Office; proficiency with Excel and PeopleSoft
Familiarity with Peoplesoft and HR systems, Benefits and Payroll practices
Preferred
Leave of Absence administration experience with federal and state laws related to Leave (e.g. FMLA, ADA, CA CFRA, Pregnancy, Military)
Company
Ross Stores, Inc.
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $21.1 billion, Fortune 500 Company.
Founded in 1957
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-08-08IPO
Leadership Team
William Sheehan
Executive Vice President, Chief Financial Officer
BG Badriprasad
Chief Security Architect
Recent News
2025-11-26
2025-11-24
2025-11-24
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