The Mom Project · 2 days ago
Director of Client Relations | Executive Assistant
New York, NY
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expThe Mom Project is a fast-growing, founder-led precision psychiatry and metabolic mental health practice based in NYC. They are seeking a seasoned Executive Assistant / Director of Client Relations to serve as the right hand to their Founder & CEO, managing the client experience and ensuring the business operates with precision.
Career PlanningCommunitiesHuman ResourcesMarketplaceRecruitingWomen's
Responsibilities
Serve as first point of contact for patient inquiries; respond rapidly during business hours
Oversee concierge intake and onboarding for high-net-worth clients
Handle sensitive or urgent communications with empathy, clarity, and polish
Anticipate client needs and resolve issues proactively—solutions, not excuses
Manage a complex, fast-moving calendar with strategic judgment
Prepare agendas, briefing materials, and slide decks; track action items
Support speaking engagements, PR opportunities, and select personal logistics
Manage patient billing, out-of-network reimbursements, and prior authorizations
Maintain accurate systems across EMR (Practice Fusion), CRM (GoHighLevel), and internal trackers
Ensure the Midtown office is impeccably maintained and welcoming for VIP clients
Qualification
Required
5+ years supporting senior leadership (medical, family office, or luxury settings preferred)
Comfortable in a high-touch, high-responsiveness role
Proficient in Google Workspace and Asana; Practice Fusion, QuickBooks, or GoHighLevel a plus
Hybrid role; must be based in the tri-state area for periodic Midtown (Grand Central) presence
Preferred
Tri-state monthly onsite preferred but not required
Benefits
Competitive compensation with bonus potential
Hybrid flexibility with a beautiful Midtown office
Mission-driven work with real impact
Company
The Mom Project
The Mom Project is a digital talent marketplace helping women remain active in the workforce.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115.6MKey Investors
Leeds Illuminate7GC & CoAtlanta Seed Company
2021-10-06Series C· $80M
2020-07-01Series B· $25M
2018-12-17Series A· $8M
Leadership Team
Allison Robinson
Founder
Recent News
Company data provided by crunchbase