FirstBank · 17 hours ago
Branch Operations Supervisor
Carbondale, CO
Full-time
Onsite
Entry, Mid Level
$24.30/hr - $32.43/hr
1+ years expFirstBank is Colorado's largest locally owned holding company, dedicated to serving customers with a philosophy centered on doing right by customers, communities, and employees. The Branch Operations Supervisor oversees branch operations, manages staff, and ensures excellent customer service while maintaining compliance with banking regulations.
BankingCustomer ServiceFinance
Responsibilities
Provide exemplary customer service in all situations
Review and understand daily and weekly reports such as the demand and saving exception reports
Understand collection procedures and abide by the collections manual
Approve check cashing transactions up to approved limit
Identify and reduce fraudulent transactions and activity
Comprehend and counsel others on relevant laws and regulations
Provide support and back-up to all operational departments as needed
Demonstrate expertise in following the unique procedures for each transaction type
Assist Operations Supervisor in overseeing a department, approving transactions and making exceptions (the Assistant Supervisor may oversee a department independently)
Ensures a positive and engaging experience for customers and employees
Resolves customer issues and complaints
Motivates and leads a team to achieve sales, service and performance goals set forth by the company
Manages others in adherence to expected performance standards and works well in a team-oriented environment
Oversees the accuracy and adherence to policies and procedures of the department including applicable banking regulations
Actively trains and develops knowledge and leadership abilities of the department and other branch personnel
Utilizes Lead Branch Development Guide to develop newly promoted Lead personnel within recommended timeframes
Supports the Assistant Branch Manager and/or Branch Manager in his or her duties/oversight
Introducing new customers to FirstBank
Developing and maintaining customer relationships
Oversees operational processes of multiple departments (or single, large departments) and approves transactions and exceptions
Ensures operations are compliant with regulations and internal policies
Leads in-branch customer engagement and development to achieve product sales and growth
Oversees employee development including operations training, product knowledge, customer service, etc
Opens and closes the bank, consistent with security policy
Operates the branch in absence of officers and branch managers
Ensures proper branch coverage and scheduling
Prepares and conducts employee reviews (including disciplinary notices)
Performs other duties and projects as assigned
Understands and comply with all provisions of the Safety in the Workplace policy
Supervises the work of a group of direct reports
Responsible for performance management and evaluations; hiring and staffing, scheduling
Enforces policies and procedures
Directs day-to-day work of employees, through supervision of lead staff or directly
Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location
May assist with training and payroll
Coaches and develops staff
Qualification
Required
Typically requires a minimum of 1-2 years of related functional experience and prior supervisory experience
Provide exemplary customer service in all situations
Review and understand daily and weekly reports such as the demand and saving exception reports
Understand collection procedures and abide by the collections manual
Approve check cashing transactions up to approved limit
Identify and reduce fraudulent transactions and activity
Comprehend and counsel others on relevant laws and regulations
Provide support and back-up to all operational departments as needed
Demonstrate expertise in following the unique procedures for each transaction type
Assist Operations Supervisor in overseeing a department, approving transactions and making exceptions (the Assistant Supervisor may oversee a department independently)
Ensures a positive and engaging experience for customers and employees
Resolves customer issues and complaints
Motivates and leads a team to achieve sales, service and performance goals set forth by the company
Manages others in adherence to expected performance standards and works well in a team-oriented environment
Oversees the accuracy and adherence to policies and procedures of the department including applicable banking regulations
Actively trains and develops knowledge and leadership abilities of the department and other branch personnel
Utilizes Lead Branch Development Guide to develop newly promoted Lead personnel within recommended timeframes
Supports the Assistant Branch Manager and/or Branch Manager in his or her duties/oversight
Introducing new customers to FirstBank
Developing and maintaining customer relationships
Oversees operational processes of multiple departments (or single, large departments) and approves transactions and exceptions
Ensures operations are compliant with regulations and internal policies
Leads in-branch customer engagement and development to achieve product sales and growth
Oversees employee development including operations training, product knowledge, customer service, etc
Opens and closes the bank, consistent with security policy
Operates the branch in absence of officers and branch managers
Ensures proper branch coverage and scheduling
Prepares and conducts employee reviews (including disciplinary notices)
Performs other duties and projects as assigned
Understands and comply with all provisions of the Safety in the Workplace policy
Supervises the work of a group of direct reports
Responsible for performance management and evaluations; hiring and staffing, scheduling
Enforces policies and procedures
Directs day-to-day work of employees, through supervision of lead staff or directly
May assist with training and payroll
Coaches and develops staff
Preferred
Experience as a Lead Representative or Assistant Supervisor
Comfortable in both a teller and new accounts environment
Proven leadership skills
Personnel management experience
Benefits
Paid Time Off/paid leave programs
401K/Employee Stock Ownership
United Healthcare medical
MetLife dental
VSP vision
Employee tuition reimbursement
Volunteer Time Off
Short-Term Disability
Long-Term Disability
Group Life Insurance/AD&D
Company
FirstBank
FirstBank provides a range of financial services including personal, business, and digital banking products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-08Acquired
Leadership Team
Olusegun Alebiosu
Managing Director and CEO
Adam Sands
Chief Banking Officer
Recent News
2025-12-09
2025-11-23
Company data provided by crunchbase