First American · 19 hours ago
Senior Escrow Advisor (in office)
USA, Indiana, Indianapolis
Full-time
Onsite
Mid, Senior Level
$77K/yr - $103K/yr
3+ years expFirst American is a leading provider of title insurance and settlement services for real estate transactions. The Senior Escrow Advisor will support escrow operational staff, provide guidance on escrow transactions, and develop training while ensuring compliance with relevant laws and company guidelines.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Consults with and advises Escrow Officers on transactions with how to address unusual circumstances, how to structure, what documents to use and what guidelines to follow
Develops and delivers technical training to escrow staff if requested
Works with advisory group to set guidelines and draft and review communications to escrow staff
Determines for home state which divisional guidelines need to be communicated and if and how they need to be customized for state rules
Works with home state’s underwriting staff to develop and communicate guidelines that impact escrow staff
Uses independent judgment of risk assessment to make decisions outside of company guidelines
Contributes regularly to company newsletters
Participates as Subject Matter Expert in FAST enhancements as requested
Reviews document requests submitted by trainers and users, submits new documents and phrases and audits existing documents on a regular basis for relevance, accuracy and usability
Based on Advisor’s expertise/experience in multiple types of escrows, such as commercial, bulk, mobile home and new home/subdivision, advises and helps the escrow officers when requested on transactions with how to address unusual circumstances, how to structure, what documents to use and what guidelines to follow
Stays up to date on new laws, current market trends, and current escrow issues in order to provide appropriate guidance to escrow officers. Researches and implements best practices
Uses information from communications with escrow staff to report back to advisory group what gaps need to be addressed through training or what guidelines need to be developed and communicated to escrow staff
Works with training staff to prepare and coordinate training
Audits training and makes recommendations for improvement
Audits escrow files as requested or manages and administers an escrow audit program for state(s)
Works on special projects as requested such as responding to regulatory inquiries, gathering documentation in response to legal department requests, performing tasks required to close an office (trial balance clean-up) and reviewing and analyzing statistical reports from FAST and other systems
Acts as FACC SME/Liaison and reports changes in rates to FACC team, tests new rates, monitors requests for fixes
Acts as FACC Override Report administrator. Disseminates and reviews override reports to escrow admins
Qualification
Required
3+ years of experience as an Escrow Officer or related work experience
Experience in multiple types of escrows such as commercial, bulk, mobile home and new home/subdivision
Strong customer interfacing skills
Ability to communicate professionally, both verbally and in writing, in a variety of circumstances
Excellent interpersonal, relationship-building and teamwork skills
Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
Preferred
FAST knowledge
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase