Crash Champions · 12 hours ago
National Account Manager
United States
Full-time
Remote
Senior Level
$85K/yr - $100K/yr
5+ years expCrash Champions is the largest founder-led multi-shop operator of high-quality collision repair services in the U.S. The National Account Manager is responsible for managing and growing key national accounts, ensuring satisfaction and compliance while driving revenue through strategic relationships.
AutomotiveService Industry
Responsibilities
Develop and execute strategic account plans tailored to each national partner to ensure long-term growth and retention
Identify expansion opportunities within existing or new accounts to drive revenue and service penetration
Collaborate with leadership to align account goals with broader company objectives
Serve as the primary point of contact for national clients, maintaining strong, trusted relationships across all levels of partner organizations
Facilitate regular business reviews and strategic meetings to align performance, expectations, and goals
Act as the voice of the customer internally, advocating for the account needs while balancing operational capabilities
Track key account metrics (including but not limited to) volume, revenue, estimate accuracy, customer satisfaction, cycle time, and any additional carrier KPIs
Provide detailed reporting and analysis to both internal stakeholders and external partners to highlight performance trends and improvement areas
Utilize data to drive actionable insights and enhance the overall partnership experience
Quickly address and resolve account-level issues by coordinating with internal teams and stakeholders
Lead root cause analyses and implement corrective action plans to address recurring problems or breakdowns in processes
Maintain a solutions-oriented approach that balances customer satisfaction with operational efficiency
Partner closely with operations, finance, legal, marketing, and training teams to ensure seamless execution of account initiatives and programs
Lead or participate in cross-functional initiatives aimed at improving the partner experience and strengthening relationships
Ensure that all account activities align with contractual terms and service level expectations
Participate in contract renewal negotiations and assist in the onboarding of new strategic accounts
Maintain documentation of all agreements, renewals, and compliance-related activities
Identify process inefficiencies and propose innovative solutions to enhance the service experience for national partners
Lead initiatives that improve consistency, quality, and communication across the account lifecycle
Stay informed of industry trends, customer expectations, and competitor offerings to maintain a competitive edge
Travel to client site visits, strategic meetings, performance reviews, and industry events
Qualification
Required
Minimum of 5 years of experience in the collision repair industry, with a focus on operations, account management, or customer relations
Demonstrated success in managing high-impact accounts and consistently meeting or exceeding performance targets
Strong written and verbal communication skills, with the ability to present and influence at all levels of an organization
Excellent interpersonal and relationship-building abilities, with a customer-first mindset
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting)
Must have a valid driver's license and a safe driving record
50% of overnight travel including air travel required to support national account needs and build face-to-face relationships
Skilled in managing contract renewals, pricing discussions, and service level expectations while maintaining strong partnerships
Ability to represent the company with professionalism and credibility at senior leadership levels
Proficiency with PC, Repair Management Software (CCC/Mitchell), PowerBi, Smartsheet, MS Office, and online research
In-depth understanding of key account needs, challenges, priorities, and opportunities
Knowledge of market trends and competitive environment
Ability to think long-term and drive performance improvements aligned with business objectives
Proactive in identifying issues and finding solutions to enhance performance and relationships
Diligent in monitoring carrier performance and identifying trends or inconsistencies
Skilled at developing and maintaining productive relationships with internal teams and external partners
Capable of working independently, prioritizing tasks and meeting deadlines in a fast-paced environment
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
5 Paid Holidays
Company
Crash Champions
Crash Champions is a provider of automotive collision repair services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2022-07-14Private Equity
Leadership Team
Seth Ingall
Chief Legal Officer
Recent News
2025-09-12
Company data provided by crunchbase