Userpilot · 8 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expUserpilot helps teams personalize the product experience at scale, and they are seeking a Customer Success Manager to ensure customers derive value from their product. The role involves building strong relationships with customers, providing strategic consultations, and managing product education and account reviews.
Enterprise SoftwareProduct DesignProduct ManagementSaaSUX Design
Responsibilities
Developing strong, positive relationships with customers, acting as their primary point of contact for all things product
Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team)
Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance
Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support
Provide strategic consultation to customers on best practices to push for value
Updating Customers (communicate with customers about changes and modifications to the product)
Conducting regular account reviews and building success plans with the customer
You will own renewals and retention of revenue for your book of business
Initiating collaborations for case studies
Gathering and sharing customer feedback with product teams
Investigate and escalate any technical issues a customer encounters
Qualification
Required
At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company
You have experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively
Have owned technical demos & understand how to demonstrate value
Can identify customer pain & goals, by asking good discovery questions
Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book)
Preferred
Experience working with customer engagement/analytics products
UI / UX expertise
More expert technical acumen
Fluency in additional languages
Have a fundamental understanding of APIs / JavaScript etc
Company
Userpilot
Userpilot helps product teams increase user adoption through powerful in-app experiences and actionable product insights.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.85MKey Investors
Silicon Badia500 Global
2022-09-05Seed· $4.6M
2020-10-30Seed· $1.1M
2020-04-07Seed
Leadership Team
Yazan Sehwail
Co-Founder & CEO
T
Thabet Gharabeh
Co-Founder & CTO
Recent News
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