American Airlines · 14 hours ago
Manager, Performance Assurance Ground Operations and Cargo
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expAmerican Airlines is seeking a Manager for the Performance Assurance team within the Customer and Operational Excellence Division. This role involves guiding the strategic direction of the team, leading analysts to ensure adherence to policies and procedures, and developing performance observations and engagement strategies.
AerospaceAutomotiveTransportationTravel
Responsibilities
Establish and communicate team strategies, goals, expectations, and standards
Work with other Training groups to assess training needs and meet the needs of the business, developing implementation strategies that include measuring and evaluating learning solutions to improve frontline performance
Determine project priority (i.e., what will be worked on immediately, what will be deferred and what will not be worked on)
Allocate work assignments among team members according to availability, project scope, and requested launch date
Collaborate with other groups to streamline processes and structure to improve our efficiency
Develop team members by setting goals, defining standards, facilitating employee development, and conducting one-on-one coaching and mentoring
Explore and expand automation tools, reporting and resources
Collaborate across diverse groups to identify new focus areas
Maintain detailed station performance assurance review schedule based on emerging trends and risks within the business
Lead a team of geographically diverse individuals
Qualification
Required
Bachelor's degree or equivalent experience
5+ years of analytical experience (airport or cargo operational support), with demonstrated ability to develop and manage reporting and data analytics to accomplish project objectives or relevant experience
Experience with leveraging AI to drive insights and improve performance assurance processes
Proven ability to lead a team which may include analysts who don't reside at SV8
Proven analytical skills with the ability to gather, conduct and evaluate data/metrics, identify improvement areas and develop clear solutions
Proficient in project planning and management and use of MS Copilot/AI
Ability to develop reports and presentations that are clear, concise and convincing to key stakeholders/leaders
Exceptional organizational skills and proven ability to handle multiple projects with minimal supervision
Ability to effectively communicate with all levels of the organization both verbally and in writing
Highly approachable and professional always
Proficient in Microsoft (all applications, including Teams)
Preferred
Master's degree
Experience with reporting tools such as Tableau or Power BI
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
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