Cardinal Health · 1 day ago
Sr, Specialist, Account Management (PSAO Support)
United States
Full-time
Remote
Mid, Senior Level
$57K/yr - $82K/yr
1+ years expCardinal Health is a healthcare services and products company, and they are seeking a Senior Specialist in Account Management for PSAO Support. The role serves as the primary contact for independent pharmacies, managing inquiries related to pharmacy reimbursement and PSAO onboarding while ensuring exceptional customer service.
Health CareHospitalMedical
Responsibilities
Will possess Tier 1 knowledge of all PSAO focuses
Working and routing Inquiry Intake Forms for PSAO Support
Customer outreach through email and over the phone
Manage an average of 10-20 customer cases at a time
Answer an average of 15-40 incoming calls per day from pharmacy staff and Sales Team
Act as the designated Managed Care representative in recurring meetings with pharmacy chains and buying groups, addressing inquiries and providing updates
Attend and contribute to daily CCAM Team huddles and scheduled PSAO/Pharmacy group meetings, fostering collaboration and knowledge sharing
Attend and engage in cross-departmental meetings
Act as a primary point of contact for pharmacy buying groups and hospital systems (e.g., Topco pharmacies and Health Systems) regarding Product & Solutions and PSAO-related Tier 1 inquiries
Lead and moderate New Customer Orientation calls, ensuring a positive and informative experience for newly onboarded pharmacy customers
Participate fully in the Mentorship Program, embracing opportunities to both mentor colleagues and be mentored to enhance skills and knowledge
Confident, articulate, and professional speaking and writing abilities
Ability to effectively apply de-escalation techniques during customer interactions
Ability to use resources and critical thinking skills to navigate grey areas in customer and sales interactions
Maintain structured and organized day-to-day responsibilities
Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
Acts as an advocate and liaison between the customer and the PSAO
Applies basic concepts, principles and technical capabilities to perform routine tasks
Responsible for identifying and tracking customer pain points
Proficiency in collaborating with colleagues in a virtual setting, maintaining a high level of professionalism and respect
Maintain required phone coverage levels and proactively communicate any potential deviations to the team
Able and willing to independently troubleshoot technical issues
Implement processes that improve overall customer experience
Qualification
Required
1-3+ years of previous customer service experience, required
Prior computer experience using Microsoft Office systems, required
Proficiency in verbal and written communication, with a demonstrated commitment to active listening and effective interpersonal interactions
Demonstrates organizational skills and a commitment to detail, ensuring high-quality work and adherence to standards
Possesses a strong work ethic and team player mentality
Possesses a professional and empathetic approach, exhibiting patience and a positive attitude when collaborating with peers and serving customers
Demonstrates skill in establishing rapport and fostering effective communication with Sales
Preferred
Managed care, reimbursement, and PBM knowledge, preferred
Pharmacy experience and/or Pharmacy Technicians, preferred
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
Morningstar.com
2026-01-16
Company data provided by crunchbase