Virginia Office of the Attorney General · 16 hours ago
Director of Infrastructure & Operations, Information Technology
Richmond, VA
Full-time
Onsite
Director/Executive
$0/yr - $145K/yrThe Virginia Office of the Attorney General is seeking a Director of Infrastructure & Operations to ensure the availability, security, resilience, and efficient operation of the agency’s IT infrastructure and network services. This role involves both leadership and hands-on technical involvement in managing infrastructure operations and vendor relationships while ensuring compliance with security standards.
Law Practice
Responsibilities
Direct and oversee daily operations of infrastructure services including servers, storage, virtualization, network, telecommunications, cloud components, and supporting platforms
Ensure high availability, performance, and reliability of infrastructure and network services across all agency locations
Serve as the incident commander for major infrastructure and network outages, coordinating response, communication, and recovery activities
Establish and enforce infrastructure and network standards, configurations, and operational procedures
Provide technical leadership for infrastructure and network architecture in alignment with agency standards and enterprise direction
Lead infrastructure lifecycle planning, including refresh, replacement, and decommissioning of hardware, software, and services
Assess current and future capacity needs and develop plans to meet business, security, and compliance requirements
Identify technical debt and recommend remediation strategies
Coordinate infrastructure and network security operations in alignment with agency security policies and NIST requirements
Partner with security, compliance, and audit stakeholders to support assessments, remediation efforts, and documentation
Ensure infrastructure configurations and operations support data protection, resiliency, and regulatory obligations
Manage relationships with infrastructure and network vendors, service providers, and managed service partners
Define, monitor, and enforce service level agreements (SLAs) and performance expectations
Participate in procurement planning, vendor evaluations, and contract reviews related to infrastructure services
Directly supervise Systems Engineers, Network Engineer(s), and System Administrator(s)
Set priorities, assign work, and provide technical guidance and mentorship to staff
Participate in recruitment, onboarding, performance management, and professional development of infrastructure staff
Contribute to infrastructure budgeting, forecasting, and cost management
Track operational expenses and vendor costs related to infrastructure services
Provide input into multi-year infrastructure planning and investment decisions
Work closely with the CIO, Project Manager, Director of End User Services & Training, and Director of Application Development & Data Services to ensure coordinated service delivery
Communicate infrastructure status, risks, and planned changes to IT leadership and business stakeholders
Support project delivery by providing infrastructure planning, implementation, and operational readiness
Performs other related duties as required
Qualification
Required
Extensive knowledge of IT infrastructure and network operations
Experience with server, virtualization, storage, network, and cloud technologies
Strong understanding of infrastructure security principles and compliance requirements (e.g., NIST)
Ability to lead and develop technical staff while remaining hands-on when required
Experience managing vendors, contracts, and managed services
Strong analytical, problem-solving, and decision-making skills
Ability to communicate technical information clearly to technical and non-technical audiences
Preferred
Industry certifications such as Network+, Security+, Cisco, Microsoft, VMware, or equivalent; IT service management or project management certifications are a plus
Company
Virginia Office of the Attorney General
The Virginia Office of the Attorney General is the Commonwealth's law firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Broadus Pettiford, CEH, CISM, CISSP, PMP
Chief Information Officer
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