Citi · 22 hours ago
Engineering Excellence Application Support Lead, Senior Vice President
Irving Texas United States
Full-time
Hybrid
Senior Level, Lead/Staff
$156K/yr - $234K/yr
10+ years expCiti, the leading global bank, is seeking an Engineering Excellence Application Support Lead, Senior Vice President. This role is responsible for providing strategic direction in application support, solving complex business problems, and managing resources effectively to enhance technology objectives and improve operational efficiency.
BankingFinanceFinancial Services
Responsibilities
Responsible for providing expertise through comprehensive knowledge of multiple areas within technology to achieve technology objectives and provide strategic direction to directly impact the business through strategic decisions for apps support
Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards
Develops apps support methodologies and standards for application analysis and testing
Consults with end users to identify system specifications and incorporates into overall system design
Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Finds ways to assess and improve the design of the existing programs, optimize performance and improve resiliency
Liaises with Quality Assurance Testers to ensure that product functionality meets expectations and with primary support staff to ensure the successful operation and functionality of components post-release
Influences and negotiates with senior leaders (across functions); may communicate with external parties
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
10+ years experience in an Application Support role
Subject matter expert in one or more areas of Apps Support
Facilitate collaboration between Branch Agents, Contact Center Advocates, and development teams to efficiently resolve system health issues impacting employee productivity
Conduct live sessions with front-line employees and tech teams to identify root causes and implement user-centric solutions for system issues
Enhance technology governance by incorporating employee experience metrics into best practices and compliance audits
Oversee operational support for internal applications, ensuring alignment with business goals and fostering employee efficiency
Partner with IT service management to minimize disruption and ensure continuity for employee applications
Collaborate with Technology partners to implement solutions that improve internal application capabilities and employee experience
Act as a liaison between tech teams, business units, and leadership to foster innovation and improve the employee technology landscape
Demonstrated social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions
Ability to communicate well at all levels and network / influence
Ability to work under time constraints
Ability to balance multiple demands and work both independently and as part of a team to develop solutions
Ability to adapt to a rapidly changing environment
Preferred
Master's degree preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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