AllianceOne · 21 hours ago
Call Center Supervisor (1st Party Collections- 2 Openings)
Maumee, OH
Full-time
Onsite
Entry, Mid Level
$19/hr - $19/hr
1+ years expAllianceOne is a subsidiary of Teleperformance, specializing in contact center management. The Supervisor manages and develops a team to meet performance and quality metrics while providing guidance and support to ensure operational success.
CommercialFinancial Services
Responsibilities
Follow all steps of TOPS to manage their team and their shift on a daily basis to ensure 80% of their shift is spent managing their team
Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets
Completes regular monitoring of their team’s handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements
Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin
Provide support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers' inquiries promptly & professionally when necessary
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately
Remote management of agents if working as a work at home Supervisor
Qualification
Required
Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 years of experience in the collections industry
High School Diploma or equivalent
Usage of MS Office
Availability to work between the hours of 10 am- 7 pm EST Monday through Friday
Benefits
Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Paid Time Off package
Optional Daily Pay
EAP
401k after 90 days
Company
AllianceOne
AllianceOne is provides debt collection services and contact center solutions.
Founded in 1998Feasterville Trevose, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-08-01Acquired
Leadership Team
Harry Neerenberg
Chief Financial Officer
Katie Haugerud
Talent Acquisition Business Partner
Recent News
Company data provided by crunchbase