Ledgent Technology · 18 hours ago
Help Desk Technicians
Los Angeles County, CA
Full-time
Onsite
Entry Level
$23/hr - $26/hr
2+ years expLedgent Technology is seeking two IT Help Desk Technicians to support a large-scale refresh project, replacing desktops, laptops, monitors, and accessories for approximately 300 users across the agency. The role involves assisting with the deployment, installation, and configuration of new computer equipment while providing strong customer service and technical support.
Staffing & Recruiting
Hiring Manager
Jack Maeshiro
Responsibilities
Work under the direction of the IT Director to replace and upgrade computers, monitors, and related peripherals for designated users
Follow standard procedures for inventorying, staging, and deploying new devices across multiple departments with minimal disruption to operations
Deliver high-quality customer service to agency staff and troubleshoot post-migration issues, including user profile problems, network connectivity, and software concerns
Communicate regularly with internal teams regarding progress, completed tasks, and any identified issues
Adhere to project timelines and meet daily upgrade quotas for end users
Qualification
Required
Minimum 2 years of help desk or technical support experience
Proficient knowledge of Windows 11
Ability to troubleshoot IT and telecom-related issues, including hardware and software diagnostics
High school diploma required
Preferred
Degree or certification in IT, Information Systems, or Computer Science preferred but not mandatory
A+ and/or Network+ certifications strongly preferred
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase