State of Michigan · 23 hours ago
Human Resources Customer Service Representative 9 (Lead Worker)
Lansing, MI
Full-time
Onsite
Mid LevelThe State of Michigan is seeking a motivated individual to join the MI HR Service Center as a Human Resources Customer Service Representative. This role involves assisting customer service representatives in problem resolution and preparing responses for customer inquiries, requiring strong organizational and communication skills.
GovernmentOffice AdministrationSocial Media
Responsibilities
Assist CSRs in problem resolution
Interpret and prepare written and verbal responses for customer inquiries
Qualification
Required
Customer service experience
A background in human resources or benefit transactions utilizing contact center software to manage customer inquiries and cases
Excellent written and verbal communication skills
Extended knowledge regarding benefit eligibility
The education acquired through completion of high school
Company
State of Michigan
State of Michigan is an American midwestern state located in the union of the United States.
Founded in 1837
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
US Department of Commerce, Economic Development Administation
2022-09-02Grant
Leadership Team
Brad Stoddard
Director, Office of Michigan's Public Safety Communications System (MPSCS)
Recent News
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