State of Florida · 1 day ago
SENIOR HUMAN SERVICES PROGRAM SPEC (COE) - 60023427
Largo, FL
Full-time
Onsite
Mid, Senior Level
4+ years expThe State of Florida is seeking a Senior Human Services Program Specialist for the Department of Children and Families. This role involves coordinating operations to meet performance measures, providing quality assurance support, and developing training programs for staff.
Government Administration
Responsibilities
Coordinate with operations to ensure performance measures are met in each service center through data analysis, case reviews, recommendations, and follow-up
Provide quality assurance support by completing various ad hoc reports and delivers findings
Review and analyze performance data to determine service center and/or region policy and procedural strengths and opportunities
Recommend technical assistance targeted to problem areas. Serve as a regional On Call specialist as required, responding to operations staff, community partners, Call Center staff, and customers to resolve policy and/or procedural questions or concerns
Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff
Develop training curriculum
Provide in-service training
Provide pre-service training
Act as liaison between region and Central Office in identifying local needs and issues
Compile statistical reports and prepare memos and other correspondence as requested
Provide technical and systems training to the Regional Management Team and assist with analysis, forecasting and produce related reports
Act as liaison to other community and/or government agencies and serve as a spokesperson on program policy when necessary
Qualification
Required
Four (4) years professional experience in human resources, staff development, contract management, project management, process improvement, data analysis, health, social, economic, or rehabilitative programs
OR bachelor's degree or higher from an accredited college or university can substitute for the experience
OR 120 semester hours or 180 quarter hours can substitute for the experience
Minimum of three years of case processing experience in programs related to Economic Self Sufficiency (ESS)
Possess a valid driver license
Must be able to lift 25 pounds or more
Must be willing to travel
Knowledge of the organization's mission, vision, and functions, and how its social, political, and technological systems work and operate effectively with them
Develop and maintain data sources for the purpose of running queries and developing reports as needed
Must have knowledge of, and experience in, the public assistance programs administered by Economic Self Sufficiency including Food and Cash Assistance, Medicaid, and Refugee Programs
Knowledge of the FLORIDA and FLMMIS systems, Application Management System (AMS), Quality Management System (QMS), ESS Online Data and Reports, and MS Office Programs
Knowledgeable of methods for compiling, organizing, and analyzing data for the purpose of preparing the agency's business plans, business plan spreadsheets, and other reports as needed
Organizes work products, sets priorities, determines short or long-term goals and strategies to achieve them
Monitors and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts
Knowledge of program policies and procedures as mandated by federal, state, and local governing agencies
Demonstrates ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Preferred
Specialized Group Home, Long Term Care, and/or DDD case processing experience
Knowledge of various computer applications, presentation software and A/V equipment preferred
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
St Pete Catalyst
2026-01-25
St Pete Catalyst
2026-01-14
2026-01-14
Company data provided by crunchbase