The Predictive Group, Inc. · 2 days ago
Senior Strategic Account Manager
United States
Full-time
Remote
Senior Level
6+ years expThe Predictive Group is an Elite Partner in the Predictive Index network specializing in talent optimization and workforce strategy. This role is responsible for managing a portfolio of complex clients, ensuring they achieve desired business outcomes and maximize value from the company's products and services.
ConsultingHuman ResourcesLegal
Responsibilities
Strategic Account Management: Develop and execute strategic success plans tailored to the customer's business objectives and challenges
Serve as the primary strategic contact for a portfolio of top-tier accounts, ensuring high client engagement, satisfaction, and long-term partnership success
Develop and execute comprehensive account plans designed to maintain exceptional account retention rate quarter-over quarter
Proactively monitor client health, identify potential risks, and implement intervention strategies to ensure sustained value realization from their PI investment
Maintain detailed and accurate client records, activity logs, and opportunity pipelines within our Customer Relationship Management (CRM) system
Relationship Building: Forge strong, long-term relationships with key client stakeholders, from daily users to C-level executives, serving as the primary point of contact and a trusted advisor
New Business Development: Proactively identify, pursue, and close net-new business opportunities through outbound prospecting, referrals, and strategic networking
Driving Adoption and Value Realization: Proactively guide clients through the entire customer lifecycle (onboarding, implementation, ongoing use), ensuring they fully utilize the Predictive Index and realize measurable ROI
Risk Mitigation and Issue Resolution: Monitor customer health metrics and usage data to identify potential churn risks or issues, and coordinate cross-functional internal teams (Product, Sales, Support, Engineering) to address and resolve complex escalations rapidly and effectively
Expansion and Renewals: Partner with leadership and internal team to manage contract renewals and identify opportunities for upsell and cross-sell based on a deep understanding of customer needs and business goals
Customer Advocacy: Act as the 'voice of the customer' internally, communicating client feedback and pain points to influence adoption, usage, and retention
Business Reviews: Conduct regular, often quarterly, business reviews (QBRs) with customer leadership to communicate key milestones, impact metrics, and future opportunities
Leadership Training and Consulting Delivery: Lead virtual and in-person leadership training courses and certification workshops centered around the application of Predictive Index data
Qualification
Required
6+ years of experience in Customer Success, Account Management, or Consulting, ideally within a SaaS, HR Tech, or Management Consulting environment
Demonstrated experience managing a large portfolio of enterprise-level clients (100+ employees)
Proven expertise or certification in using the Predictive Index (PI) toolset
Strong presentation and training skills with the ability to lead impactful leadership workshops
Exceptional organizational skills, including proficiency with CRM platforms (e.g., Monday.com, PandaDoc)
Ability to travel occasionally (up to 10-15%) for client engagement and team meetings
Exceptional written and verbal communication, negotiation, and presentation skills, with the ability to engage effectively at all levels of an organization
Strong analytical and problem-solving abilities to understand complex business challenges and propose effective solutions
Deep technical and industry knowledge to provide consultative guidance and expertise to customers
Company
The Predictive Group, Inc.
The Predictive Group: Your Partner in Talent Optimization As a leading talent management firm, we're committed to partnering with organizations to achieve their strategic goals.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Stewart
CEO & Founder
Jeb Stewart
Chief Operating Officer
Company data provided by crunchbase