LHH · 9 hours ago
Information Technology Program Manager
San Mateo County, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $170K/yr
10+ years expLHH is seeking an IT Program Manager to join our client's team in a full-time, hybrid role. The ideal candidate will be responsible for developing and maintaining IT policies and procedures, overseeing IT operations, and ensuring compliance with regulatory frameworks while managing relationships with Managed Service Providers.
Human Resources
Hiring Manager
Christopher Watson
Responsibilities
This individual will work closely with our Managed Service Provider, Compliance, and Finance teams to ensure seamless IT operations, regulatory compliance, and a secure, efficient IT environment while also assisting in light infrastructure and day-to-day support as needed
Ensure IT operations align with SEC, FINRA, and cybersecurity compliance requirements
Develop and maintain IT policies, procedures, and documentation in collaboration with Compliance
Oversee IT audits, risk assessments, and security reviews, ensuring adherence to industry regulations and internal policies
Maintain the Written Information Security Program (WISP) and ensure security controls are enforced
Change Management & IT Governance: Review and approve non-standard software/hardware changes, distribution list modifications, and security-related requests
Collaborate with leadership to define the firm's IT strategy and roadmap
Ensure IT investments align with business objectives, compliance mandates, and security best practices
Evaluate and recommend new technologies to enhance security, efficiency, and compliance
Oversee IT projects related to security, cloud migrations, regulatory compliance, and growth
Lead IT projects in coordination with the MSP, including hardware refresh cycles, network upgrades, cloud migrations, and system rollouts, ensuring alignment with business goals and compliance requirements
Vendor & Budget Management: Oversee IT vendors, assess performance, negotiate renewals, manage SLAs, and align IT budgets with Finance
Serve as the primary liaison between the firm and its MSP, ensuring service levels align with business needs
Evaluate MSP performance and security controls through regular reviews and audits
Manage relationships with third-party IT vendors, overseeing contract negotiations and service level agreements (SLAs)
Ensure vendors adhere to compliance and cybersecurity best practices
Support hardware procurement by coordinating with the MSP to evaluate, approve, and facilitate the acquisition of IT hardware in alignment with business needs and security requirements
Review and approve user tickets for change requests, ensuring compliance with security policies and IT governance standards before implementation
Attend weekly meetings with the MSP to review ongoing initiatives, address service performance, and align IT strategy with business objectives
Oversee firm-wide cybersecurity initiatives, including incident response planning and employee security awareness training
Ensure implementation and enforcement of identity and access management controls (e.g., Single Sign-On, Multi-Factor Authentication, role-based access control)
Monitor and assess IT security risks, working with vendors and MSP to implement mitigation strategies
Facilitate regular cybersecurity training and phishing simulation programs for employees
Maintain and oversee the firm's IT disaster recovery (DR) and business continuity plans (BCP), ensuring regular testing and updates
Work with MSP and vendors to ensure backup strategies align with security and regulatory requirements
Collaborate with the MSP to respond to IT incidents and escalations, ensuring timely resolution and alignment with security protocols
User Education and IT Awareness
Implement IT training programs to ensure employees adhere to best practices in security and compliance
Act as an internal IT advocate, ensuring leadership and employees understand how to use IT resources securely and efficiently
Qualification
Required
10+ years of experience developing and maintain IT policies, procedures, and documentation in collaboration with Compliance
2+ years of experience ensuring IT Operations align with SEC, FINRA and Cyber Security Compliance
6+ year of experience overseeing IT Change Management & IT Governance including but not limited to reviewing and approving non-standard software/hardware changes, distribution list modifications, and security-related requests
Main applications to oversee include; Salesforce, Microsoft 365 (will not need to be admin), Zoom (will need to admin) and Registered Investment Advisor (RIA) specific applications like; eMoney Advisor, Plaid, RIA Money Transfer App, and Airtable
2+ years of experience collaborating with leadership to define the firm's IT strategy and roadmap including performing presentations to Sr. Leadership
Experience working with an MSP for Hardware and Software changes and holding them accountable from a cost, execution and road mapping perspective. This includes but is not limited to reviewing agreements/ SLA's and recommending/ negotiating changes to benefit the Firm and performing regular MSP reviews and audits
Experience ensuring MSP vendors adhere to compliance, and cyber security best practices
Experience evaluating and recommending new technologies to enhance security, efficiency, and compliance
Experience supporting hardware procurement by coordinating with the MSP's to evaluate, approve, and facilitate the acquisition of IT hardware in alignment with business needs and security requirements
Experience adhering to SEC and FINRA Regulatory Frameworks
4+ years of experience managing IT projects, implementation processes, and improvements in a fast-paced high growth environment
Preferred
Experience maintaining the Written Information Security Program (WISP) and ensure security controls are enforced
Experience overseeing IT audits, risk assessments, and security reviews, ensuring adherence to industry regulations and internal policies
Benefits
Competitive Paid Time Off (starting at 3 Weeks / 120 Hours, accrued)
A flexible health plan offering medical, dental, and vision benefits
401(k) Savings Plan
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
Company data provided by crunchbase