Total Extended Care Services · 1 day ago
Clinical Marketing Liaison (MSSC)
Livonia, MI
Full-time
Onsite
Entry, Mid Level
2+ years expTotal Extended Care Services is focused on building relationships within the healthcare sector. The Clinical Marketing Liaison is responsible for developing and maintaining relationships with referral partners, educating them on services, and ensuring smooth coordination between external stakeholders and internal teams.
Health Wellness & Fitness
Responsibilities
Develop, maintain, and grow relationships with referring providers, clinics, hospitals, therapy groups, and community partners
Serve as the primary point of contact for referral sources, ensuring timely communication and follow-up
Conduct regular in-person and virtual visits to referral partners to educate on services and clinical outcomes
Educate referral partners on Michigan Sports and Spine Center's services, providers, treatment pathways, and patient benefits
Present clinical programs, outcomes, and differentiators in a professional, compliant manner
Support launch of new services, providers, or locations through targeted outreach initiatives
Act as a liaison between referral sources and internal clinical teams to support smooth transitions of care
Assist with referral troubleshooting, scheduling coordination, and communication gaps as needed
Ensure referral partners understand workflows, documentation requirements, and points of contact
Identify market opportunities, referral trends, and growth opportunities within assigned territory
Track outreach activity, referral volume, and relationship engagement metrics
Provide regular reports and insights to leadership regarding market feedback and growth performance
Ensure all marketing and outreach activities comply with HIPAA, Stark Law, and healthcare marketing regulations
Maintain professional conduct that reflects the mission, values, and reputation of the organization
Qualification
Required
Clinical background preferred (e.g., Athletic Trainer, Medical Assistant, Physical Therapy Assistant, Nurse, or similar) OR strong healthcare marketing/referral experience
Minimum 2 years of experience in healthcare outreach, clinical liaison, or provider relations
Strong understanding of musculoskeletal, orthopedic, pain management, or spine services preferred
Excellent interpersonal, communication, and presentation skills
Ability to build trust and credibility with clinical and administrative stakeholders
Strong organizational skills with the ability to manage a territory independently
Preferred
Experience working with orthopedic practices, therapy providers, hospitals, or physician groups
Familiarity with referral workflows, EMRs, and healthcare operations
Sales or business development experience in a healthcare setting
Benefits
Mission-driven, patient-focused care model
Collaborative clinical and administrative team environment
Opportunity to directly impact patient access and quality of care
Growth-oriented organization with expanding services
Company
Total Extended Care Services
Our Goal Is to Improve Results *Increase Functional Outcomes *Coordinate Rehab Care *Manage Pain Meds On Site *Reduce Re-admittance Rates *Decrease Length of Stay *Provide Consistent Care
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase