Foley · 2 weeks ago
Customer Support Agent
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrFoley is a modern SaaS company focused on safety-sensitive industries. The Customer Support Agent plays a critical role in supporting customers by answering questions, resolving issues, and guiding users through Foley’s platform.
AutomotiveFinancial ServicesTransportation
Responsibilities
Respond to inbound customer inquiries via phone, email, and chat, handling a consistent daily call volume (approximately 60 calls per day)
Educate and guide customer, many of whom are not software-savvy, through Foley’s SaaS platform and processes
Troubleshoot issues and provide clear, accurate, and compliant solutions
Support clients, drivers, and candidates with DOT and FCRA related questions
Review, process, and verify driver, compliance, and employment documentation
Conduct employment verifications and collect required information
Accurately document customer interactions and outcomes in CRM tools, including Microsoft Dynamics 365
Use phone queues and tools such as Dialpad to manage call flow efficiently
Escalate complex issues appropriately and collaborate with internal teams
Deliver professional, high-quality service that reflects Foley’s brand and commitment to trust
Qualification
Required
High school diploma or equivalent required
Patient, resilient, and able to remain calm when supporting frustrated or upset customers
Comfortable educating and reassuring customers who may struggle with technology
Reliable, self-managed, and interested in a stable, long-term role
Organized and detail-oriented, with respect for process and accuracy
Confident communicating clearly and professionally, both verbally and in writing
Comfortable working in a structured, performance-focused environment
Respond to inbound customer inquiries via phone, email, and chat, handling a consistent daily call volume (approximately 60 calls per day)
Educate and guide customer, many of whom are not software-savvy, through Foley's SaaS platform and processes
Troubleshoot issues and provide clear, accurate, and compliant solutions
Support clients, drivers, and candidates with DOT and FCRA related questions
Review, process, and verify driver, compliance, and employment documentation
Conduct employment verifications and collect required information
Accurately document customer interactions and outcomes in CRM tools, including Microsoft Dynamics 365
Use phone queues and tools such as Dialpad to manage call flow efficiently
Escalate complex issues appropriately and collaborate with internal teams
Deliver professional, high-quality service that reflects Foley's brand and commitment to trust
Willingness to follow defined processes and handle sensitive information with care
Preferred
Prior customer service or SaaS support experience preferred, but not required
Experience in a professional, office, or corporate customer service environment is a plus
Comfortable using CRM systems and phone-based support tools
Benefits
Medical, dental, and vision coverage
A 401(k) with company match
Paid time off and holidays
Wellness programs
An employee assistance program
Company
Foley
Foley is a transportation company providing financial services.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J
Joel Sitak
Chief Executive Officer
Laura Stapleton
Vice President of People
Recent News
2025-09-12
2025-09-04
Company data provided by crunchbase