Community Financial Credit Union · 1 day ago
Consultant
Wixom, MI
Full-time
Onsite
Entry Level
2+ years expOrsa Credit Union is dedicated to providing exceptional member experiences and financial empowerment. The Consultant role focuses on transforming branch visits into extraordinary experiences, guiding members towards solutions that align with their goals, and ensuring operational excellence with genuine care.
BankingCreditFinancial ServicesNon Profit
Responsibilities
Walk alongside members in both light and dark moments
Carry the spirit of our Manifesto all the way through the final mile, ensuring every interaction makes members feel supported and relationships grow stronger
Guide members toward meaningful solutions with a digitally-first mindset
Take time to understand members’ everyday finances and impossible dreams, recommending products and services that help them move forward with confidence
Deliver operational excellence with care
Handle transactions — including cash — with accuracy, integrity, and consistency, protecting members’ trust while upholding compliance standards and dual control practices
Take ownership of member challenges
Stand courageously with members in difficult moments, resolving issues thoughtfully and turning challenges into opportunities for deeper connection
Be a confident and trusted resource
Share knowledge of deposit, lending, and digital banking products with clarity and care, guiding members as they navigate options big and small
Contribute to branch and organizational success
Celebrate team wins with a huzzah, promote solutions that make members’ lives better, and elevate referrals that create lasting impact
Collaborate to strengthen community connection
Partner across branches and with other teams to ensure consistency, share expertise, and reflect the organization’s commitment to creating joy and igniting Michiganders’ impossible dreams
Commit to continuous learning and growth
Stay curious and engaged, deepening your knowledge of products, initiatives, and compliance while fostering belonging, collaboration, and strong relationships across the organization
Support organizational flexibility
Step in where needed — including at other branches — to ensure members always experience care and connection through the final mile
Qualification
Required
High school diploma or equivalent
Minimum two years' experience as a service representative in the retail or service industry or equivalent experience
Proficiency using Microsoft Suite
Benefits
Comprehensive medical, dental, and vision plans
Four weeks of PTO for all full-time team members
Up to 12-weeks paid paternity/maternity leave
Lifestyle Accounts to help with your personal wellbeing
Family Health Benefits
Paid time off to observe all Federal Holidays
Flexible work options depending on position
A generous 401k match
Numerous employee engagement activities
Community Resource Groups
Paid time off for occasions such as volunteering, caregiving, and family events
Company
Community Financial Credit Union
Community Financial Credit Union is a not-for-profit, full-service financial institution that is committed to investing in our communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Meg Pankow
SVP/CFO
Scott Cameron
SVP / Chief Financial Officer
Recent News
2022-12-16
2022-10-26
Company data provided by crunchbase