TheCorporate · 1 day ago
L2 Desktop Support Engineer (Manufacturing Industry)
Danvers, MA
Contract
Onsite
Mid, Senior Level
5+ years expTheCorporate is seeking an L2 Desktop Support Engineer to provide advanced technical support in the manufacturing industry. The role involves troubleshooting complex desktop environments and coordinating support for end users in the medical robotics sector.
Computer Software
Responsibilities
Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies
Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems
Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems
Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs
Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products
Responsible for partnering with the business units supported to understand the business impact of support issues
Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition
Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment
Demonstrates creativity and initiative in problem solving
Technical documentation of hardware/software additions or changes
Updates inventory additions and changes to the inventory database
Updates and closes trouble tickets and service requests
Qualification
Required
Advanced knowledge and understanding of Windows, Mac, Linux, desktop. Able to troubleshoot break fix, common applications like Outlook
Advanced knowledge and understanding of Windows desktop operating systems
Pharma Experience in Manufacturing, Labs & Logistics, understanding of GXP and GMP and change management process (Not mandatory to have project experience, but candidates should be able to be trained on it)
5+ years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP)
Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
<Need to understand from J&J if there are any server services that the techs would need to have experience with>
Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization
Ability to perform troubleshooting and analysis of Microsoft Office 365
Intermediate knowledge and understanding of LAN environments
Intermediate knowledge of communication protocols
Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)
Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems
A demonstrated ability to encourage and model positive cross-team partnerships
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software
Audio Video setup and troubleshooting skills
Knowledge of printer Maintenance
Preferred
College degree or equivalent experience
Windows Domain and Azure knowledge
Company
TheCorporate
The Corporate | Driving Innovation through Software Development At The Corporate, we are passionate about creating powerful software solutions that propel businesses into the future.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase