Rivian · 2 hours ago
Insurance Agency Sales Leader
Normal, IL
Full-time
Onsite
Senior Level, Lead/Staff
$102K/yr - $164K/yr
10+ years expRivian is on a mission to keep the world adventurous forever, and they are seeking an Insurance Agency Sales Leader to oversee the performance and operational excellence of their Property & Casualty insurance agency. The role involves driving customer experience, ensuring compliance, and scaling sales and customer care teams in a fast-paced environment.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Recruit, train, coach, and manage a high-performing team of licensed Insurance Advisors and customer care personnel
Cultivate a competitive, customer-centric culture focused on exceeding Key Performance Indicators (KPIs) for sales, retention, and customer satisfaction (e.g., CSAT)
Develop and execute a comprehensive training and professional development program to maintain a highly knowledgeable and compliant sales force
Conduct regular 1:1s, performance reviews, and mentorship to ensure the team is equipped to excel in a consultative, high-volume environment
Define, implement, and continuously refine all aspects of the P&C insurance sales, service, and operational processes, utilizing technology to drive efficiency and enhance the customer experience
Manage licensed sales agent licensing and compliance across all active and expansion states, ensuring adherence to carrier and regulatory requirements
Establish and manage operational metrics, reporting dashboards, and Service Level Agreements (SLAs) for the agency's sales and service delivery
Collaborate with Rivian’s internal Product and Tech teams to influence the strategic vision for insurance sales globally, particularly regarding digital integration and usage/behavior-based insurance programs
Act as the final point of escalation for complex customer or regulatory issues related to the insurance agency
Manage sales and operational relationships with all third-party P&C insurance carriers and partners
Conduct regular KPI analysis and business reviews with carrier partners to optimize performance, manage commissions, and identify new product opportunities
Advocate internally and externally for the optimal insurance solutions for Rivian customers, particularly regarding features, pricing, and claims experience unique to Electric Adventure Vehicles
Oversee the seamless integration of the insurance consultation and sales process into the overall Rivian vehicle purchase journey
Ensure that the team focuses on consultative selling—guiding customers through evaluating their insurance needs, closing sales, and fostering strong business relationships to ensure high retention and brand loyalty
Provide continuous feedback to Product, Sales, and Carrier teams on opportunities to enhance the product offering and streamline the digital experience
Qualification
Required
Minimum of 10+ years of progressive hands-on experience in the insurance industry, with at least 3+ years in a leadership/management role overseeing multi-state personal lines, small commercial sales and distribution operations. (Must be actively selling policies)
Proven track record of success leading, scaling, and optimizing an in-house or captive insurance agency/distribution channel
Experience establishing and managing sales relationships and performance (KPIs) with a minimum of two large or top 10 insurance carriers
Active Property and Casualty (P&C) insurance license for multiple states is mandatory
Expertise with Agency Management Systems (AMS360), CRM platforms (e.g., Salesforce), and insurance quoting systems
Exceptional analytical and problem-solving skills, with the ability to define and drive performance through data-driven metrics
Strong verbal and written communication skills, capable of synthesizing complex business and regulatory concepts for executive stakeholders
Proactive, self-starter mentality with the ability to thrive under pressure and adapt to continuous process and product changes
Preferred
Prior experience selling or launching usage- or behavior-based insurance programs is highly desirable
Bachelor's Degree in Business, Finance, or advanced professional designation (e.g., CPCU, CIC) preferred
Benefits
Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
2026-01-24
2026-01-20
2026-01-19
Company data provided by crunchbase