Kenworth Sales · 1 day ago
Service Writer
Elko, NV
Full-time
Onsite
New Grad, Entry LevelKenworth Sales Company is an award-winning dealership with a strong foundation of success and a commitment to customer service. The Service Writer will be responsible for coordinating customer intake, scheduling repairs, and providing excellent customer service through various communication channels.
LogisticsTransportation
Responsibilities
Personally Coordinates customer intake, collects all data and creates repair order
Assists Service Advisor with obtaining approvals
Coordinates with Department Management, Shop Foremen and Service Advisor to schedule repair appointments for customer repairs
Answer inbound calls and provides basic information on customer repair status
Promotes the sales of labor, parts and accessories. Maintains pertinent information on sales, specials, service coupon offers and special rates as offered by Service Department Management
Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature
Follows up with customers after repair to ensure satisfactory outcome, coordinates with Service Advisor and Service Management to resolve any unhappy customer
Completes satisfaction surveys with customers via phone and email
Maintains a calm, professional demeanor at all times
Maintains open communication with other Service Writers, Service Advisors, Shop Foremen, Service Management, parts personnel and Technicians relaying all information electronically by posting in the work order notes as well as verbally and in written correspondence
Attend and apply factory and formal training as required
Qualification
Required
Determined self-starter that works well in a group or alone
Ability to read and comprehend English instructions and information
High school diploma or equivalent
Must have a working knowledge of all heavy truck repair methods
Must have the ability to identify and meet Customer needs and requirements
Must be a hard worker, responsible and a problem solver
Organizational and time management skills a must
Exceptional phone and Customer service skills required
Appearance must meet the company image and requirements
Must be able to lift up to 50 lbs. unassisted on a regular basis
Benefits
Comprehensive Health and Dental insurance
Flexible Spending Accounts (FSAs) with FLEX Card
Group Life Insurance
Short Term & Long-Term Disability Insurance
Voluntary Life Insurance
Corporate Holidays
Paid Vacation and Personal Leave
401(k) plan with company match
Voluntary Supplemental Insurance plans
Company
Kenworth Sales
Kenworth Sales Company was founded in 1945 by the Treadway Family as an intermountain Kenworth Truck dealership.
Founded in 1945
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Bleazard, CPA
Chief Financial Officer
Company data provided by crunchbase