FortifyIt Technology Solutions · 18 hours ago
Service Coordinator
Charlotte, NC, US
Full-time
Onsite
Entry Level
1+ years expFortifyIt Technology Solutions is seeking a Service Coordinator I who will be responsible for coordinating service solutions for Service Technicians and customers. The role includes managing service orders, invoicing, scheduling service calls, and various office administration tasks.
Computer Software
Responsibilities
Answer phones and email communications. Provide the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly
Accurately prepare service orders by creating service call entries in the appropriate system of record, while working closely with management and service technicians to ensure an efficient, accurate, and timely process
Efficiently invoice service work and planned maintenance work accurately and timely. Post vendor invoices for Accounts Payable
Schedule and dispatch service calls effectively
Order parts, as needed, for service work and maintains records related to parts orders
Process customer credit card payments in a timely manner. Ensure records are secure and filed appropriately
Review sales and service leads. Coordinate the delegation of leads to the proper person
Conduct miscellaneous warehouse-related duties, as assigned
May be responsible for other office-related duties, as assigned by the Division Vice President and/or Operations Manager
This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice
Qualification
Required
Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook
Knowledge of administration workflows related to work orders and invoicing
Demonstrates excellent communication and customer service skills
Demonstrates strong organizational skills
Ability to interact professionally with internal and external customers
Ability to work in a fast-paced environment
High School diploma or equivalent is required
Preferred
1 to 3 years of experience in a similar role is preferred
Company
FortifyIt Technology Solutions
Fortify, founded in 2019 and previously known as DuraSense, is the premier aftermarket IoT and digital platform solution for facility loading docks.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase