Disability Services of the Southwest/Lifespan Home health · 6 hours ago
Customer Service Representative needed for LifeSpan San Antonio
San Antonio, TX
Full-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expDisability Services of the Southwest/Lifespan Home Health is seeking a Customer Service Representative to serve as a primary point of contact for referral sources, clients, and patients. The CSR will be responsible for processing inquiries, referrals, and ensuring high-quality service delivery.
Health CareMedical
Responsibilities
Accepts, assists, and processes inquiries, referrals, questions, complaints, and service concerns
Coordinates services with affected offices and departments as required
Verifies client payor information and eligibility
Obtains initial authorization for services
Maintains accurate activity records per agency processes
Enters new client/patient information into the agency database
Distributes correspondence as required by process
Compiles and analyzes data as directed
Completes required reports accurately and timely
Maintains effective communication between departments
Assists in training and development of new Customer Service Representatives
Cross-trains with other members of the department
Observes confidentiality and privacy policies at all times
Complies with all federal, state, and company policies, procedures, and regulations
Performs other related duties as assigned
Qualification
Required
Ability to take action to solve problems using sound judgment and realistic understanding of issues
Ability to work independently as well as collaboratively within a team
Excellent time management and organizational skills
Strong attention to detail and accuracy
Excellent interpersonal and active listening skills
Ability to work effectively with healthcare professionals, clients, families, and the general public
Strong written and verbal communication skills tailored to the audience
Must be able to read, write, and communicate effectively in English
One (1) to two (2) years of directly related work experience required
Typing speed of 35 WPM with 80% accuracy
80% accuracy in Excel required
Ability to sit for extended periods of time
Ability to reach with hands and arms in all directions
Finger dexterity for keyboarding and computer use
Ability to communicate effectively using spoken word
Ability to see and hear within normal parameters
Ability to move about as needed
Preferred
Bilingual (Spanish) preferred
Customer service or call center experience preferred
Six (6) months to one (1) year of experience in a home health setting preferred
Demonstrated competence with computer applications including: Microsoft Word, Microsoft Outlook, Microsoft Excel
Ability to learn agency-specific software
Company
Disability Services of the Southwest/Lifespan Home health
Lifespan Home health is a hospital & health care company specializing in disability care services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Keri Treadway
Chief Operating Officer
Company data provided by crunchbase