USAJOBS · 22 hours ago
Patient Relations Assistant
San Antonio, Texas, USA
Full-time
Onsite
Entry Level
$37K/yr - $48K/yr
1+ years expUSAJOBS is seeking a Patient Relations Assistant who serves as the liaison between patients and staff of the Health Care System. The role involves assisting patients with navigation and providing support to optimize their experience within the healthcare system.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Interprets the Health Care Center's mission, policies, procedures, and available services to Veterans and family members
Provide a personal and positive first impression; standardizes the experience of assistance with navigation and information for Veterans and their family members; fosters a general culture of care; and personally, assists customers throughout the Health Care System
Assists Veterans, family members, and Health Care System staff members in recognizing and removing obstacles to providing the optimal patient experience
Assist patients arriving at the Health Care System by reducing their anxiety related to hospital navigation or other confusion, leading to improved clinical outcomes
Assist patients in getting into and out of their vehicles, loading and unloading patient wheelchairs as necessary
Greet patients in the parking lot and orientates them on the availability of the parking lot shuttle cart to the lobby area and assists patients onto or off the shuttle cart
Serve as a liaison between the Veteran and Health Care System staff to provide maximal assistance to the Veteran and assist in resolving any conflicts or issues
Will safeguard and ensure statutory and constitutional rights of patients, protecting patients from abuses that tend to depersonalize and rob them of their dignity, self-respect, or esteem
Through daily activities working with patients and family members, incumbent will identify existing or potential problems and barriers to care and recommend solutions or alternatives to existing procedures that contribute to those problems or barriers
Will receive and listen to complaints from patients or family members during the course of their duties
Will proactively and routinely visit clinical waiting areas and seek to problem-solve potential or existing barriers to care or patient dissatisfiers
Track and trend requests for information, concerns, and suggestions presented to the incumbent by patients
Qualification
Required
You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
General Experience: You must have one year of general experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years of education above high school. (TRANSCRIPT REQUIRED)
Combination: Applicants may also combine education and experience to qualify at this level. (TRANSCRIPT REQUIRED)
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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