UMass Memorial Medical Center · 23 hours ago
Patient Access Schedule Agent- M-F, 9:30 AM - 6:00 PM
United States
Full-time
Remote
New Grad, Entry Level
$20.94/hr - $33.59/hrUMass Memorial Medical Center is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. They are seeking a Patient Access Schedule Agent to handle incoming and outgoing calls for scheduling patient appointments and managing necessary patient information for financial aspects of care.
Health CareMedical
Responsibilities
Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses
Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate
Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care
Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place
Qualification
Required
High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Preferred
Associate's degree in business or healthcare-related field
Previous scheduling and/or phone customer services experience
Previous experience in a health care organization
Bilingual speaking, reading, and writing skills
Benefits
Signing bonus
Company
UMass Memorial Medical Center
Umass Memorial Medical Center is the clinical partner of UMass Medical School and the largest health care system in Central Massachusetts. It is a sub-organization of UMass Memorial Health Care.
Founded in 1998
10001+ employees
H1B Sponsorship
UMass Memorial Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (19)
2023 (10)
2022 (10)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Bruce Whyte
Chief Technology Officer
Bart Metzger
Senior Vice President and Chief Human Resources Officer
Recent News
2025-12-11
Company data provided by crunchbase