Luminis Health · 3 days ago
Customer Information Assistant - Evening Shift - LH Anne Arundel Med Ctr
Annapolis, MD
Full-time
Onsite
Entry Level
$17.50/hr - $23/hr
2+ years expLuminis Health is a healthcare provider, and they are seeking a Customer Information Assistant to be the first point of contact for patients, guests, visitors, and staff. The role involves greeting and assisting individuals, maintaining a welcoming environment, and providing information and direction within the hospital.
Health CareMedicalNon Profit
Responsibilities
Meets, greets, and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values
Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort
Answers the phone in a manner that is consistent with the R.I.S.E. values, provides requested information and transfers calls as appropriate within the confidentiality standards
Directs patients and visitors to appropriate hospital departments or services
Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information
Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies
Provides patient transportation as appropriate
Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested
Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service
Supports the registration process at Hackerman-Patz House as needed
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
Two years of previous customer service experience, preferably worked in a healthcare environment
Demonstrates effective communication skills both verbal and written
Must demonstrate basic personal computer and typing abilities (35wpm)
Medical terminology knowledge recommended
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan w/employer contribution
Paid Time Off
Employee Tuition Assistance Benefits
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full time employees
Wellness Programs/Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
Recent News
Business – Baltimore Sun
2025-10-24
Fierce Healthcare
2025-10-09
Technically Media
2025-07-31
Company data provided by crunchbase