OneMain Financial · 18 hours ago
Claims Analyst Investigator
Baltimore, MD
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $70K/yr
2+ years expOneMain Financial is a leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Claims Analyst Investigator will support Fraud Managers and Senior Investigators in detecting and deterring fraud, handling escalated fraud matters, and ensuring timely and accurate documentation of investigational evidence.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Detect and investigate credit card claim abuse cases based on suspicious account activities
Cooperate with operational team to deny confirmed claim abuse cases in a timely manner
Analysis, product, and operational knowledge, attention to detail, understanding of criminal law and the judicial processes, collaborative contacts in law enforcement and the industry along with investigative and interviewing skills
Collect and document investigational evidence in an accurate and timely manner to perform a proactive assessment and decisioning approach in coordination with FMs
Provide timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products
Occasionally assist other members of the fraud team in various collateral project assignments
Qualification
Required
Minimum of 2 years' experience in financial services (personal loan origination, credit card servicing, and claim investigation or chargeback services collection) or investigations/law enforcement
Some college preferred or equivalent work experience
Bachelor's degree in a quantitative field study (mathematics, statistics, economics, data science, or engineering)
Balance Transfer Recovery Point of Contact
Experience in Bad Debt (BT) Recovery
Letters management: Freeze Funds, Indemnification, Hold Harmless
Industry Contacts
Sorting, Filtering and triaging Disputes worklist
Focus on most probable Chargebacks first
Fraud Challenge
Ability to discuss feasibility and appropriateness of high dollar Fraud claims with Customers
Ability to differentiate Fraud types and work with supplier to triage work order, based on timelines, risk and recoverability
Familiar with basic office software and skills: MS Office – Word, Excel, and Outlook
Working knowledge of financial products and associated processes and an understanding of basic investigative procedures
A working knowledge of government/regulatory statutes as they relate to financial services and fraud
Effective communication skills - both verbal and written needed for casework and obtaining cooperation of other parties
Ability to work as part of a team and independently, as circumstances dictate
Judgmental skills necessary to escalate high-risk matters to Fraud Manager, Senior Investigator and/or management
Motivated and results oriented with ability to work remotely effectively
Able to multitask and handle a diverse and high-volume caseload
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
Company data provided by crunchbase