ASAP/NetSource · 23 hours ago
Computer Desktop Support Technician (Mon-Fri, 9am-5pm))
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrASAP/NetSource is seeking a highly motivated Computer Desktop Support Specialist to join their internal IT Department in Brooklyn. The role involves providing end-user desktop hardware and software support, addressing user tickets, and ensuring systems are functional for clients.
Cloud ComputingInformation ServicesInformation TechnologyNetwork Hardware
Responsibilities
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Qualification
Required
Knowledge & experience supporting normal end-user desktop hardware/software support issues in the corporate environment
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Company
ASAP/NetSource
We are a full IT support company offering Cloud Computing, Computer Repair and Computer Support, Laptop Repair, HP and Xerox Printer Repair, Exchange Hosting, Remote Backup, Disaster Recovery, Authorized HP and Xerox Repair Faculty, Print Management, Toner, Network Installations and Onsite Technicians.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase