Point Loma Nazarene University · 4 days ago
CRM Administration Support Specialist
Mission Valley Campus - San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$24.90/hr - $26.89/hrPoint Loma Nazarene University is a Christian liberal arts university committed to reflecting diversity and providing quality education. The CRM Administration Support Specialist plays a crucial role in supporting enrollment and retention systems, focusing on data accuracy and assisting staff with CRM tools like Salesforce and Workday.
Higher Education
Responsibilities
Maintain data quality and integrity across GPS systems, including Salesforce, Webadmit, and TargetX
Design, update, and manage recurring reports and dashboards for enrollment and retention tracking
Monitor data trends and anomalies, recommending process or system logic improvements
Support data validation and clean-up efforts in collaboration with Institutional Research and Graduate Processing
Manage record hygiene activities, including deduplication and data reconciliation in Salesforce
Serve as first-line support for CRM and system questions related to Salesforce, Dialpad, CODA, and TargetX
Support CRM automation and integrations through testing, troubleshooting, and documentation
Maintain auxiliary systems such as Dialpad, SMS Magic, FormAssembly, and CODA to ensure proper configuration and data flow
Manage workflows related to applications, deferrals, withdrawals, and prepaid course registrations
Document system processes, integrations, and workflows to support transparency and long-term sustainability
Collaborate with Learning and Development to create and maintain onboarding and training materials
Deliver training sessions and one-on-one support to help staff build confidence using CRM tools
Qualification
Required
Strong attention to detail and a commitment to maintaining accurate, reliable data
Comfort working in CRM systems such as Salesforce, Workday, TargetX, and related tools
Ability to build, maintain, and interpret reports and dashboards for operational and leadership use
Analytical mindset with the ability to identify data trends, inconsistencies, and process gaps
Strong organizational and time-management skills, with the ability to manage multiple priorities
Collaborative approach to working with Enrollment, Student Success, Financial Services, and Academic partners
Clear and patient communicator who can support staff with varying levels of technical experience
Problem-solver who can troubleshoot system issues and recommend improvements
Customer-service orientation when responding to system questions and support requests
Willingness to learn new technologies and adapt to evolving systems and business processes
Ability to communicate effectively, both orally and in writing
Commitment to a customer-oriented provision of service
Strong technical skillset in data input and analysis
Must possess strong detail and time management skills. Ability to work independently and accomplish tasks under deadline stresses
Understanding of and commitment to the spiritual mission of Point Loma Nazarene University
Excellent organizational skills, accuracy, neatness, and attention to detail
Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and find solutions to issues that may arise
The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local 'Fair Chance' laws
Preferred
Bachelor's degree preferred or relevant and equivalent work experience
Evidence of Christian commitment and active church involvement
Benefits
Health
Dental
Tuition benefits for employees and dependents
Competitive retirement matching
Vacation and sick time
15 paid holidays per year
Opportunities to engage with our community including staff chapel
Robust wellness program
Company
Point Loma Nazarene University
Point Loma Nazarene University is a school in San Diego.
Founded in 1902
501-1000 employees
H1B Sponsorship
Point Loma Nazarene University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Arabella Armel
Knots of Love Co-Founder/President
Dr. Jeffrey Carr, Sr.
Chief Diversity Officer / Assoc. Vice President / Adjunct Faculty
Recent News
Business Wire
2025-11-11
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