Elopak · 1 day ago
Customer Support Engineer
Illinois, United States
Full-time
Onsite
Entry, Mid LevelElopak is a leading global supplier of sustainable packaging and filling equipment. The Customer Support Engineer will provide high-quality support to customers by managing spare parts operations, technical service processes, and back-office activities, ensuring efficient order handling and timely service delivery.
Manufacturing
Responsibilities
Prepare customer quotations and follow up
Handle spare parts orders and shipments for our technical department and external customers, ensuring timely delivery
Manage local and customer spare parts inventory
Manage spare part claims
Maintain accurate and up-to-date CRM data
Issue weekly technical service invoices based on CRM reports
Support our Technical Service department by reviewing and validating expenses, overtime reports and PPE
Qualification
Required
Bachelor's degree in Business administration or similar
Previous experience in customer support and technical background
Ability to work with MS Office, CRM systems and ERP programs (SAP, Priority is a plus)
Customer-oriented mindset with teamwork skills
Excellent communication skills with customers and internal stakeholders
Flexibility to travel when required
Strong verbal and written communication in English and Hebrew
Benefits
Company mobile and laptop from your first day.
Daily allowance when travelling.
Personalized onboarding, competence development plan and regular feedback.
Company
Elopak
Elopak is a system supplier to international customers offering sustainable packaging solutions for liquid food products.
Founded in 1957
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-17IPO
2006-09-29Undisclosed
Leadership Team
C
Christian August Johansen
Founder
J
Johan Henrik Andresen
Founder
Recent News
GlobeNewswire
2025-12-05
Arkansas Business — Business News, Real Estate, Law, Construction
2025-10-31
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