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Quality Choice Solutions · 22 hours ago

Safety Incident Management Support Analyst

Austin, TX

Part-time

Onsite

Entry, Mid Level

$20/hr - $25/hr

Quality Choice Solutions is seeking a Safety Incident Management Support Analyst to provide back-end application support for Austin Energy’s Safety Incident Management System. The role involves system support, user administration, and generating reports to provide data insights to stakeholders.

Staffing & Recruiting

Hiring Manager

Aman Singh Chauhan, MBA

Responsibilities

Provide back-end system support and troubleshooting

Perform user administration (access, roles, permissions)

Review, create, and maintain system workflows

Handle internal customer inquiries and escalated support requests

Perform routine administrative and quality control tasks

Create and maintain user and admin documentation

Generate reports and provide data insights to stakeholders

Qualification

Cority GX2 platformEnterprise-level application supportReporting tools experienceDatabase-driven systemsMicrosoft Office 365Customer service skillsTableauSimilar BI toolsExcel Pivot TablesExcel Power QueryMicrosoft MacrosMicrosoft TeamsSharePointDocumentation skills

Required

Strong experience supporting enterprise-level applications

Hands-on back-end support, troubleshooting, and quality control

Experience with reporting tools and database-driven systems

Excellent documentation and customer service skills

Experience with Microsoft Office 365

Preferred

Cority GX2 platform experience (highly preferred)

Tableau or similar BI/reporting tools

Excel (Pivot Tables, Power Query)

Microsoft Macros

Microsoft Teams and SharePoint

Company

Quality Choice Solutions

Quality Choice Solutions (QCS) is a specialized staffing partner built by professionals who’ve led from the inside.

Atlanta, Georgia, US

2-10 employees

https://qualitychoicesolution.com/

Funding

Current Stage

Early Stage

Company data provided by crunchbase