CENTRAL CUSTOMER SERVICE SPECIALIST jobs in United States
cer-icon
Apply on Employer Site
company-logo

Stockman of Montana · 8 hours ago

CENTRAL CUSTOMER SERVICE SPECIALIST

positionMiles City, MT
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Stockman of Montana is seeking a Central Customer Service Specialist to enhance their customer service and operations. This role involves assisting customers with online banking and various functions via phone, chat, and email, while demonstrating exemplary customer service skills.

AgricultureBankingFinancial ServicesInsuranceReal Estate

Responsibilities

As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system
It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email
Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees
Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment
Conduct should enhance the professional, community focused image of, and overall efforts of the bank

Qualification

Customer serviceMicrosoft OfficeOrganizational skillsAttention to detailTyping skillsMulti-taskingBanking experienceITI Software ProgramsVerbal communicationWritten communicationLearning ability

Required

Demonstrated ability to provide high quality customer service
Strong written and verbal communication skills
Good organizational skills
Concentrated attention to detail
Ability to multi-task
Ability to effectively learn computer programs necessary to perform day to day tasks
Microsoft Office experience (Word, Excel, Outlook)
Ability to learn to operate common office equipment such as copy machine and phone system
Typing skills averaging 30 wpm
High School diploma or equivalency
Ability to work in a scheduled/structured environment

Preferred

Previous banking experience
1-2 years customer service experience
Previous experience using ITI Software Programs

Company

Stockman of Montana

twittertwitter
company-logo
Founded in Miles City in 1953 by William Nefsy, Stockman is a Montana-born company committed to enriching the lives of Montanans and helping our communities succeed.
dateFounded in 1953
location
Miles City, Montana, USA
people-size501-1000 employees
web-link
https://www.stockmanbank.com/

Funding

Current Stage
Late Stage

Recent News

bigskybusinessjournal.com
Assuming Leadership Roles at Stockman
2025-01-23
Big Sky Business Journal
Stockman Bank Ranked as One of Top 50 Community Banks in US
2024-04-19
Montana grown and made: Stockman Bank celebrates 70 years
2024-03-07
Company data provided by crunchbase