Sedgwick · 15 hours ago
Service Center Manager
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $75K/yr
6+ years expSedgwick is a leading claims management services company dedicated to providing world-class service. The Service Center Manager will design, develop, and maintain service delivery while focusing on training, quality assurance, and client services.
BankingInsuranceRisk Management
Responsibilities
Assesses and evaluates current team competencies to develop a baseline of service opportunities
Develops and leads training programs to increase staff skills in delivering world-class customer service
Maintains and modifies training materials as needed
Works with team leadership to develop, implement, and monitor staff development plans with a focus on overall customer service skills
Leads efforts to refine Service Center measures and tracking system for program improvements
Maintains records of training activities, colleague progress and program effectiveness
Assists in management of customer interfaces and partner relationships to further integrate opportunities and improve overall program delivery
Analyzes and resolves customer service issues relating to poor customer service skills
Performs other duties as assigned
Supports the organization's quality program(s)
Travels as required
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Provides support, guidance, leadership and motivation to promote maximum performance
Qualification
Required
Bachelor's degree from an accredited college or university preferred
Six (6) years call center or customer service experience or equivalent combination of education and experience required
Strong customer service skills including call center client processes and procedures
Excellent team coaching, training, facilitation and development skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Preferred
Supervisory experience preferred
Benefits
Three Medical, and two dental plans to choose from.
Tuition reimbursement eligible.
401K plan that matches 50% on every $ you put in up to the first 6% you save.
4 weeks PTO your first full year.
A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase