Walmart Canada · 14 hours ago
(USA) Senior Director, Claims Management - Liability Major Case Unit
Bentonville, AR
Full-time
Onsite
Director/ExecutiveWalmart Inc. is seeking a Senior Director of Claims for the Liability Major Case Unit to set the vision and drive transformational strategy for Walmart’s Claims Operations. This role involves leading advanced process implementation, ensuring compliance, and leveraging analytics to optimize the claims lifecycle.
DeliveryRetailShopping
Responsibilities
Leads all support functions for Leave of Absence (LB), Specialty, and Workers' Compensation (WC) claims
Defines and implements best-in-class Standard Operating Procedures (SOPs) for claims processes
Oversees training, associate quality, vendor quality, and ensure compliance across all support functions
Drives continuous improvement in operational excellence and service delivery for claims management
Qualification
Required
Sets the vision and drives transformational strategy for Walmart's Claims Operations
Benchmarks against top TPAs and insurers to deliver best-in-class practices
Excels in function specialization, financial improvement, and change management
Collaborates with stakeholders across Walmart, Sam's Club, and core business areas
Leads advanced process implementation
Ensures compliance
Leverages analytics to optimize the claims lifecycle
Delivers efficient, accurate, and customer-focused claims management
Oversees the end-to-end claims process
Ensures timely resolution and compliance with all regulatory requirements
Partners closely with internal teams and external stakeholders to drive operational excellence
Mitigates risk
Supports Walmart's commitment to integrity and service
Leads all support functions for Leave of Absence (LB), Specialty, and Workers' Compensation (WC) claims
Defines and implements best-in-class Standard Operating Procedures (SOPs) for claims processes
Oversees training, associate quality, vendor quality, and ensures compliance across all support functions
Drives continuous improvement in operational excellence and service delivery for claims management
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase