Postman · 2 weeks ago
IT Operations Engineer
Cupertino, California, United States
Full-time
Hybrid
Mid Level
$120K/yr - $140K/yr
3+ years expPostman is the world’s leading API platform, used by over 45 million developers and 500,000 organizations. They are seeking an IT Operations Engineer to provide exceptional onsite technology support in their Cupertino office, ensuring a seamless experience for employees and maintaining high-quality service standards.
Enterprise SoftwareSaaSSoftwareDeveloper APIsDeveloper Tools
Responsibilities
Be the Onsite Expert: Provide friendly, in-person support for our Cupertino team. From hardware refreshes to troubleshooting complex software issues, you are the face of IT
Executive Support: Ensure high-stakes meetings and leadership workstations run flawlessly. You will proactively check conference room systems before important sessions and provide immediate assistance when needed
Onboarding & Lifecycle: Deliver an exceptional "Day One" experience for new hires. You’ll manage the local deployment of Macs, monitors, and peripherals
Vendor Liaison: Act as the primary onsite contact for VAR partners and ISP technicians. You will escort them, verify the quality of their work, and perform physical tasks (cable tracing, patching, power cycles) under their remote guidance
AV & Zoom Rooms: Own the daily health of our conference rooms. Ensure systems are online, cables are tidy, and hardware is functional
Office Tech Reliability: Keep essential onsite systems running, including printers, badging/security systems, and digital signage
Inventory Integrity: Maintain 100% accuracy in our asset management system. You will track the lifecycle of every device from procurement to secure retirement
Physical Security: Partner with our Security team to ensure local office tech complies with security protocols, including hardware encryption and secure badge access
SaaS Administration: Handle access provisioning and first-line troubleshooting for core platforms (Okta, Google Workspace, Slack, Zoom, Jira)
Documentation: Capture the "local quirks" of the Cupertino site (e.g., printer IPs, room layouts, local workflows) and contribute to our global IT knowledge base
Global Collaboration: Use strong asynchronous communication (Slack, Jira) to keep remote managers and global teammates informed of local site status and project progress
Qualification
Required
3–5 years in IT Support or IT Operations, ideally in a fast-paced or high-growth environment
Deep troubleshooting skills with macOS hardware and software
Experience with Okta (lifecycle management) and Google Workspace administration
Comfortable with basic concepts (VLANs, WiFi signal testing, ISP troubleshooting, and cable tracing)
Ability to lift and move IT equipment (up to 50 lbs) and navigate office spaces for cabling, mounting monitors, or patching racks
You enjoy helping others and remain calm while supporting high-level executives under pressure
You notice a frayed cable or a disconnected tablet before it becomes a ticket
You take pride in organized server closets, labeled cables, and tidy conference rooms
You thrive with autonomy and can manage your own priorities while aligning with a global team's objectives
Preferred
Experience with Jamf Pro or other Apple MDM solutions
Familiarity with Jira Service Management
Prior experience supporting C-level or executive leadership
Exposure to AV systems or Zoom Room administration
Benefits
Full medical coverage
Flexible PTO
Wellness reimbursement
Monthly lunch stipend
Wellness programs
Frequent and fascinating team-building events
Donation-matching program
Company
Postman
Postman is a software company that offers a platform for the users to design, develop, test, and organize custom APIs.
501-1000 employees
H1B Sponsorship
Postman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$433MKey Investors
Insight PartnersCRVNexus Venture Partners
2021-08-18Series D· $225M
2020-06-11Series C· $150M
2019-06-19Series B· $50M
Leadership Team
Abhinav Asthana
Founder and CEO
Abhijit Kane
Co-Founder
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase