City of Phoenix · 22 hours ago
Desktop Support Specialist (User Technology Specialist) - Information Technology Department
Phoenix, AZ
Full-time
Onsite
Entry Level
$31.06/hr - $48.19/hr
1+ years expThe City of Phoenix Information Technology Department is seeking a User Technology Specialist to provide day-to-day support for computer workstation hardware and software. The role involves deploying computer hardware, managing user accounts, and providing Tier 1 and 2 support to ensure technical issues are resolved proactively.
Government
Responsibilities
Deploying computer hardware to end users (Desktop, Laptop, Monitors, Docks etc.)
Updating and maintaining an accurate inventory database
Initial user onboarding (Account provisioning, granting permissions etc.)
Helping resolve technology issues in person and remotely
Accurate data logging of day-to-day activities
Qualification
Required
One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems
One year of experience in telephone station equipment and related telecommunications distribution systems
One year of experience in avionics maintenance
Course work including training or experience with one or more workstation computers and one or more programming languages and one or more operating systems
All finalists for positions are subject to a criminal background check applicable to the department or position
This position is subject to Criminal Justice Information Systems (CJIS) background standards
Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation
Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record
Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage
Preferred
Providing Desktop Support
Imaging and Endpoint Management
Working in an Active Directory environment
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Company
City of Phoenix
Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.5 million residents and growing.
10001+ employees
H1B Sponsorship
City of Phoenix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Ajay Joshi
Deputy Chief Information Officer
Brandie Reynolds
Assistant Chief Information Officer
Recent News
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