Center for Diagnostic Imaging (CDI) · 15 hours ago
Customer Service Specialist
United States
Full-time
Remote
Entry Level
$18.25/hr - $26.39/hr
1+ years expRAYUS Radiology is looking for a Customer Service Specialist to join their team, aiming to enhance the radiology experience for patients and providers. In this role, you will assist various stakeholders with medical billing inquiries, ensuring a superior patient experience while adhering to quality standards.
Electronic Health Record (EHR)Health CareHealth DiagnosticsHospitalMedicalMedical Device
Responsibilities
Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions
Responds to RCM voice mail and email in a timely manner
Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts
Communicates effectively with various departments within Revenue Cycle Management
Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances
Meets or exceeds team Quality Assurance standards
Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution
Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file
Updates billing system with updated patient demographic information
Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts
Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
1-2 years previous customer service experience
Proficient with using computer systems and typing
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
Preferred
Ability to speak Spanish or other languages in addition to English
Health care experience
Benefits
Medical, dental and vision insurance
401k with company match
Life and disability insurance
Tuition reimbursement
Adoption assistance
Pet insurance
PTO and holiday pay
Company
Center for Diagnostic Imaging (CDI)
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.22M2021-09-16Seed· $0.22M
2019-03-04Acquired
Leadership Team
Katie Sullivan, PHR
Sr. Human Resources Business Partner
Recent News
2025-11-01
2025-09-09
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