The Black Tux · 18 hours ago
Retail Associate, Stonebriar Center
Frisco, TX
Part-time
Onsite
New Grad, Entry Level
$17.95/hr - $18.22/hrThe Black Tux is a company focused on helping people look their best for special occasions by providing modern formal wear. As a Retail Associate, you will guide customers through personalized fitting appointments, assist in styling, and ensure a smooth experience from concept to checkout while meeting individual and team sales goals.
FashionInternetMen'sRental
Responsibilities
Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value
Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach
Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships
Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions
Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation
Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments
Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset
Meet individual and team sales goals by delivering an engaging, consultative showroom experience
Maintain showroom presentation and organization, ensuring an elevated and inviting environment
Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning
Stay informed on product knowledge and styling trends to better serve customers
Qualification
Required
Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail
A confident, consultative communicator who builds trust through active listening and thoughtful guidance
Naturally curious about customer's lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales
A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience
Tech-savvy and comfortable navigating digital platforms to assist the customer experience
Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach
A humble team player who values accountability, feedback and continuous learning
Adaptable and solutions-driven - able to handle multiple customers and event setups at once
Weekend availability is required
Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards
You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure
Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates
You are humble, inclusive, and respectful
Preferred
Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential
Benefits
Option to participate in a 401(k) plan through Betterment
Paid company-recognized holidays aligning with our holiday pay policy
No Black Friday adjusted hours
Employee engagement & cultural events
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation process
Company
The Black Tux
The Black Tux is a men's fashion company that focuses on the rental of tuxedos, suits, and various formalwear accessories.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$67.6MKey Investors
STORY3 Capital PartnersTZP GroupStripes
2024-05-14Debt Financing
2022-06-02Private Equity
2018-03-09Series C· $30M
Leadership Team
Andrew Blackmon
Co-Founder & CEO
Patrick Coyne
Co-Founder, Board Member
Recent News
2024-06-04
2024-05-19
Company data provided by crunchbase