Capital One · 1 day ago
Customer Care Coordinator - Work From Home
United States
Full-time
Remote
Entry Level
$44K/yr - $44K/yr
2+ years expCapital One is a financial services company seeking a Customer Care Coordinator in Auto Servicing. The role involves being the voice of the company, providing support for customer inquiries and handling escalations, while also offering opportunities for career advancement.
Financial Services
No H1B
Responsibilities
Provide exceptional service for general account and payment questions
Navigate and resolve complex offshore escalations
Ready to grow your career into an advanced leadership role as an account advocate
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 2 years of Customer Service or Call Center Experience
At least 1 year of experience using Google Suite or Microsoft office
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Preferred
At least 3 years of Customer Service or Call Center experience
At least 1 year of experience in the Financial Industry
Benefits
Medical, Dental, Vision, Prescription coverage Day 1
Flexible Scheduling
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance as well as Disability
Disability Insurance
401 K and Stock Purchase Plan
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase