Nationwide Marketing Group · 10 hours ago
Member Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$48K/yr - $58K/yrNationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, serving thousands of independent dealers. The Member Support Specialist partners with Member Companies to provide business support, drive service adoption, and promote growth, focusing on creating a high-value member experience and managing a large portfolio of Member accounts.
Retail
Responsibilities
Maintains consistent communication with Members via video, phone, and digital channels
Drives growth within assigned accounts by expanding adoption of NMG services and programs
Supports Members in leveraging NMG tools and resources to increase sales, reduce costs, and improve profitability
Provides actionable insights and guidance during performance discussions and Quarterly Business Reviews (QBRs)
Partners with Independent Retailers to recommend relevant group programs and services
Identifies, prospects, and recruits new Appliance, Electronics, Furniture, Bedding, and Rent-to-Own retailers
Presents NMG programs and services to prospective Members, highlighting value and growth opportunities
Consults with prospective Members to assess current operations and provide recommendations for improvement
Qualification
Required
Understanding of sales and marketing principles with eagerness to learn
Interpersonal skills with focus on customer support and follow-through
Comfortable communicating via email, phone, and virtual platforms
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Preferred
Some experience in Sales or Marketing (internship, part-time, or entry-level)
Exposure to Furniture, Mattress, or Appliance industry (retail or manufacturing)
Familiarity with CRM tools
Benefits
Medical, dental, and vision benefits with low-cost coverage options
Employer paid basic life and AD&D
Employer paid short-term and long-term disability
MetLife supplemental insurance options
Matching 401(k) with 100 percent vesting
Open PTO policy, paid holidays, and ten weeks of paid parental leave
Business casual work environment
Rewards and recognition platform where you can earn points and redeem for merchandise
Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more
Company
Nationwide Marketing Group
Nationwide Marketing Group works on behalf of thousands of independent retailers, rent-to-own dealers, and custom installers to help them grow their businesses and thrive on their own terms.
Founded in 1971
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Hickman
Chief Executive Officer
Dean Sottile
Chief Operating Officer
Recent News
2025-06-11
Furniture Today
2025-06-04
Furniture Today
2025-04-17
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