KnowBe4 · 22 hours ago
Renewal Specialist (SMB) (Remote)
United States
Full-time
Remote
Entry Level
$63K/yr - $68K/yr
1+ years expKnowBe4 is a cybersecurity company focused on transforming workforce security through their AI-driven Human Risk Management platform. The SMB Renewal Specialist will manage the renewal process for small and mid-sized business accounts, collaborating with CSMs and Account Managers to secure renewals and mitigate account risks.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Manage all renewal opportunities for your assigned accounts and research customer health to identify risks or expansion opportunities before the contract ends
Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and the company
Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards
Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off
Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close
Keep every record updated in Salesforce. You’ll be responsible for completing deal sheets and ensuring all data is accurate for every opportunity
Focus on reaching and exceeding your assigned bookings targets and quotas each month and quarter
Qualification
Required
1+ years of experience in renewals, account management, or sales support
Reliable organizational skills
Clear communication style
Problem-solving mindset
Team-first attitude
Preferred
Hands-on experience with Salesforce
Experience working with SMB (Small to Medium Business) accounts
A basic understanding of subscription-based contracts and pricing
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
2026-01-20
Company data provided by crunchbase