Forge · 2 days ago
Systems Analyst
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $80K/yr
1+ years expForge Group, LLC is a global solutions provider known for its innovative approach and commitment to employee well-being. They are seeking a Junior to Mid-level Systems Analyst to provide internal technical support, manage system administration, and coordinate with external IT providers. The role involves optimizing workflows and implementing AI-enabled tools to enhance operational efficiency.
FinanceFinancial ServicesFinTechMarketplaceTrading Platform
No H1B
U.S. Citizen Only
Responsibilities
Provide routine technical assistance to internal staff (software license, MS Sharepoint, access issues)
Act as the primary point of contact (POC) for our external IT helpdesk provider, including issue triage, follow-up, and resolution tracking
Coordinate computer lifecycle management with our external IT provider
Maintain accurate documentation of systems, processes, and recurring issues
Manage software licenses, including tracking usage, renewals, and compliance
Support MS SharePoint site cleanup, organization, permissions management, and ongoing maintenance
Serve as the internal POC for technology platforms
Help with set-up of automation tools and task management tools to simplify workflows
Act as POC for CMMC-related systems and CUI management
Assist with basic system configuration, user access management, and workflow improvements
Ensure systems and processes align with internal policies and security requirements
Support CMMC-related administrative and coordination efforts (documentation, access control, audits support)
Continuously evaluate existing internal processes, systems, and workflows to identify inefficiencies, redundancies, and opportunities for improvement
Partner with business stakeholders to document current-state processes and recommend practical, scalable enhancements
Assist in the implementation and adoption of automation and AI-enabled tools to streamline routine tasks, improve response times, and enhance data accuracy
Support the rollout of AI tools for use cases such as knowledge management, internal support triage, documentation assistance, and reporting
Coordinate with IT leadership and external vendors to ensure AI solutions are implemented in alignment with security, compliance, and governance requirements
Develop user guidance, documentation, and basic training materials to support adoption of new tools and improved workflows
Monitor the effectiveness of process improvements and AI-enabled solutions, incorporating feedback and iterating as needed
Qualification
Required
US Citizen
1-4 years of experience in an IT support, systems analyst, or technical operations role
Experience supporting internal users in a professional services or corporate environment
Familiarity with SaaS platforms, user access management, and software licensing
Familiarity with CUI and CMMC protocols
Strong organizational skills with the ability to manage multiple systems and vendors simultaneously
Clear written and verbal communication skills
The ability to think strategically, act tactically, and display strong analytical and critical thinking skills
The ability to build strong cross-group working relationships
Exceptional organizational skills and attention to detail
The ability to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities
Preferred
Experience working with external IT service providers or MSPs
Hands-on experience with SharePoint administration
Familiarity with task management tools such as Asana, or similar enterprise platforms
Exposure to compliance frameworks such as CMMC
Basic understanding of IT asset management and endpoint lifecycle processes
Benefits
Complete Flextime
401k With Employer Matching
Healthcare, Including Medical, Dental, and Vision
Health Savings Account (HSA) And Pre-Tax Premium Options
Supplementary healthcare and family support
Extended Short-Term Disability and Long-Term Disability
Healthcare Insurance Deductible Paydown
Health and Wellness Programs
Tuition Reimbursement, Student Loan Repayment, and EducationTraining Stipends
Cell Phone / Internet Stipends
College Saving Plans with Employer Contributions
Alternative Work Locations and Tele-Commuting
Employee Referral Awards
Retention, SigningPerformance Bonuses
Commuter Benefits
Paid Sabbatical
Company
Forge
Forge is a global private securities marketplace creating an accessible, liquid, and transparent private market.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$357MKey Investors
StreamlinedScott Banister
2025-11-06Acquired
2022-03-22IPO
2021-09-13Post Ipo Equity· $68.5M
Leadership Team
Kelly Rodriques
Chief Executive Officer
Mark Lee
CFO
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Company data provided by crunchbase