TempExperts · 3 days ago
Telephone Sales Specialist - Patient Engagement
United States
Full-time
Remote
Entry, Mid Level
2+ years expTempExperts is partnering with a fast-growing healthcare technology company that is transforming how patients recover at home. The Patient Engagement & Sales Specialist role involves supporting patients during their recovery journey through effective communication and sales techniques.
Staffing & Recruiting
Hiring Manager
Christina Colon
Responsibilities
Serve as the first point of contact for patients once a medical device is prescribed
Proactively reach out to patients to explain the device, its clinical benefits, and next steps
Build rapport through empathetic, persuasive conversations
Handle inbound and outbound calls, follow-ups, and re-engagement outreach
Assist patients with insurance verification, billing questions, and prior authorizations
Coordinate with sales, logistics, billing, clinical, and customer service teams
Educate patients on proper device use and the importance of treatment adherence
Document all interactions accurately in CRM/EMR systems
Meet or exceed performance metrics related to outreach, conversions, and patient satisfaction
De-escalate calls professionally and enhance the overall patient experience
Qualification
Required
2+ years of sales experience
2+ years in a customer-facing role
Confident communicator who can convert hesitant patients
Comfortable with cold calling, objections, and performance metrics
Ability to explain complex information in clear, patient-friendly language
Tech-savvy and detail-oriented
Proficient in Microsoft 365 and CRM/EMR platforms
Preferred
healthcare experience is a plus
Experience with insurance or billing questions is a strong plus
Company
TempExperts
TempExperts is a leading provider of temporary, temp-to-hire, and direct-hire solutions in the Southeastern United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase