Dataiku · 17 hours ago
IT Support Technician
United States, New York
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expDataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies. They are seeking a full-time IT Support Technician to join their Information & Technology Team, providing support to employees and maintaining IT infrastructure.
AnalyticsArtificial Intelligence (AI)Big DataData IntegrationEnterprise Software
Responsibilities
Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system
Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance
Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness
Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events
Provide hands-on event and conference support, including setup and troubleshooting
Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues
Contribute to the ongoing maintenance and improvement of on-site IT infrastructure across Dataiku offices
Organize shipment, retrieval, and lifecycle management of user hardware
Operate and maintain inventory management and ticketing systems
Participate in documentation and knowledge base creation to continuously improve IT processes
Support procurement and asset management activities
Qualification
Required
2+ years of experience in a similar IT support role, ideally in a fast-growing and/or international environment
Experience providing 1st, 2nd-line, and white-glove IT support
Strong hands-on experience with MacOS and Windows in a cloud-first environment
Experience with A/V systems, conference rooms, and event support
An interest in (or experience with) network and wifi troubleshooting, and basic IT build-outs
MDM experience (Jamf preferred)
Procurement and asset management experience
Excellent communication and listening skills — you know how to help people ask for support and feel supported
Strong organizational skills and the ability to prioritize effectively
A proactive, independent mindset with strong problem-solving skills
A security/compliance mindset and experience with ITIL and SOC2
A genuine enthusiasm for IT, learning new things, and applying knowledge in practical, real-world situations
A strong sense of ownership, service, and pride in delivering top-notch user support
Benefits
Stock options
Medical, dental, and vision plans
Flexible spending accounts
Pre-tax commuter benefits
A 401k company match
Paid vacations and sick leave
Paid parental leave
Employer paid disability coverage
Additional health and wellbeing perks and benefits
Company
Dataiku
Dataiku operates as an enterprise artificial intelligence and machine-learning platform.
1001-5000 employees
H1B Sponsorship
Dataiku has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (1)
2023 (2)
2022 (3)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$846.84MKey Investors
Wellington ManagementTiger Global ManagementSnowflake Ventures
2022-12-12Series F· $200M
2021-08-05Series E· $400M
2021-04-20Series Unknown
Leadership Team
Florian Douetteau
Co-Founder and CEO
Clément Stenac
Co-Founder & CTO
Recent News
Computer Weekly
2026-01-16
https://fastcompanyme.com
2025-12-19
Company data provided by crunchbase