Executive Leadership Solutions · 4 hours ago
Unemployment Claims & Employment Verification Coordinator
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expExecutive Leadership Solutions is seeking an Unemployment Claims & Employment Verification Coordinator to support their HR department. This role involves managing unemployment claims processing and employment verification requests for a workforce of approximately 5,000 team members, ensuring compliance with regulations and efficient data management.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Stace Anne Benu
Responsibilities
Receive, review, and process unemployment insurance claims from former employees, ensuring complete and accurate documentation (e.g., separation details, wage records, eligibility forms)
Prepare and submit timely responses to state unemployment agencies (e.g., contesting ineligible claims, providing evidence for separations due to misconduct or voluntary quits)
Coordinate with site leaders, payroll, and operations to gather necessary information for claims, appeals, or hearings; represent the company in telephonic hearings as needed
Track claim outcomes, chargebacks, and appeals; maintain records to monitor trends (e.g., by location, reason for separation) and report on potential cost savings or risks
Assist in developing guidelines for managers on documentation best practices to strengthen claim defenses and reduce unemployment tax liabilities
Handle incoming employment verification requests from third parties (e.g., lenders, landlords, government agencies) via phone, email, or automated systems (e.g., The Work Number or similar platforms)
Verify key details such as dates of employment, job titles, salary/wage information, and eligibility for rehire, in compliance with company policy and privacy laws (e.g., FCRA, GDPR equivalents)
Maintain and update employee records to ensure accurate, up-to-date information for verifications; resolve discrepancies or escalate complex requests
Monitor verification volumes and response times; generate reports on trends or issues for HR leadership
Ensure all processes comply with federal and multi-state regulations (e.g., UI integrity rules, state-specific unemployment laws, data privacy standards)
Support audits related to unemployment tax rates (SUTA) and verification practices; assist in preparing documentation for internal or external reviews
Manage confidential employee data with discretion, using secure systems for storage and transmission
Collaborate with Payroll, Legal, and Operations to align on separation processes, wage disputes, or verification protocols
Compile monthly/quarterly reports on unemployment claims (e.g., win rates, costs) and verification metrics (e.g., request volumes, turnaround times)
Identify opportunities to streamline processes, such as automating verifications or enhancing claim tracking tools
Qualification
Required
2–5 years of experience in HR administration, unemployment claims processing, employment verifications, or related support roles—preferably in multi-site retail, convenience/travel centers, QSR/foodservice, or hospitality with high employee turnover
Familiarity with unemployment insurance processes across multiple states and basic employment verification standards
Strong organizational skills with attention to detail, accuracy, and the ability to manage high-volume tasks under deadlines
Proficiency in HRIS systems, Microsoft Office (especially Excel for tracking/reporting), and document management tools
Excellent communication skills (verbal/written) with a professional, customer-service-oriented approach to handling inquiries
Ability to maintain confidentiality and handle sensitive information in a fast-paced environment
Benefits
MDV
401K
Company
Executive Leadership Solutions
Executive Leadership Solutions is a staffing and recruiting company providing executive recruiting services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Wright
President / CEO
Stace Anne Benu
Chief Placement Officer
Company data provided by crunchbase