AvalonBay Communities · 18 hours ago
Call Center Office Manager
LOC-10009-Virginia Beach Office
Full-time
Onsite
Entry, Mid Level
2+ years expAvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes across the U.S. They are seeking a Call Center Office Manager responsible for overseeing the office management and related functions, ensuring smooth operations within the Customer Care Center. The role includes managing maintenance, vendor services, and office budget while ensuring compliance with health and safety standards.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Oversees processes and personnel for mailroom and facilities
Participates in local and corporate initiatives regarding health, safety, and space concerns
Processes invoices and oversees CCC office budget
Collaborates with Payment Services, RS Liaison, and other groups to ensure audit recommendations are in place
Oversees the maintenance and preventive maintenance efforts including the physical aspects of the building
Maintain and replenish inventory for items required to facilitate events and meetings
Coordinate vendor services that support the office operations, such as office equipment maintenance, paper/ink, and mailroom supplies
Check stock to determine inventory levels and anticipate needed supplies
Ensure facilities meet needs of multiple individual projects and coordinate with IT staff for technological needs
Coordinates the set up for new hire training class
Monitor facility usage, operations, and equipment maintenance
Ensure all equipment and other facilities are functioning well (restroom, break room, etc.)
Coordinate off-site storage with Iron Mountain
Assist in mailroom on high volume days or absenteeism
Ensure efforts meet the company's operational standards and any applicable laws and regulations
Office errands and mail runs
Qualification
Required
High School diploma or equivalent (GED)
Demonstrated leadership experience
Ability to lead and direct subordinates
Efficiently manage vendor activity and contracts
Ability to manage single or multiple tasks of significant complexity
Ability to read and write English as demonstrated by clear and concise written and verbal communications
Demonstrated ability to create and deliver group presentations on job related subject matter and to write reports in a clear, concise form
Customer service oriented, effective communication and interpersonal skills to various levels of management
Excellent critical thinking skills
Superior time management and organization skills, including but not limited to demonstrated exceptional attention to detail
High level of attention to detail, strong problem-solving skills with proven track record of working independently
Ability to prioritize work and meet deadlines
Ability to be on call
Preferred
Bachelor's degree
2-3 years of experience in facilities oversite
Benefits
Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
An employee stock purchase plan
A 20% discount on our incredible apartment homes
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase