Technical Source · 1 week ago
AI Customer Experience Technical Advisor
United States
Contract
Remote
Mid, Senior LevelTechnical Source is partnering with a leading enterprise cloud collaboration and customer experience platform to support the rollout of AI-powered Contact Center solutions. The AI Customer Experience Technical Advisor will guide enterprise customers in developing AI adoption strategies that enhance customer experience and operational efficiency.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Alexander Dunbar
Responsibilities
Lead discovery sessions with enterprise customers to understand current contact center operations, workflows, and interaction volumes
Identify and prioritize use cases for AI automation (virtual agents, chatbots, conversational AI, hybrid agent models)
Translate business goals into actionable CX and AI roadmaps
Serve as the bridge between customer stakeholders, delivery engineers, and internal product teams
Guide customers through ambiguity and evolving AI capabilities with a consultative, solution-oriented approach
Present findings and recommendations to both technical teams and executive stakeholders
Focus on measurable CX outcomes such as efficiency, containment, and customer satisfaction
Qualification
Required
Customer-facing experience in Contact Center / CX implementations (CCaaS or similar platforms)
Background working with AI-driven CX solutions such as: Virtual Agents, Chatbots, Conversational AI, AI-assisted agents
Experience advising customers on where and how to apply AI effectively
Familiarity with platforms such as Genesys, NICE, Zendesk, Talkdesk, RingCentral, Dialpad, 8x8, or similar
Strong technical business analysis and discovery skills
Comfort working in environments with evolving processes and limited documentation
Consultative mindset with strong communication skills
Ability to operate independently and problem-solve creatively
“We can” attitude when facing customer challenges
Comfortable working across sales, engineering, product, and customer success teams
Able to explain AI value in business terms, not just technical features
Preferred
Experience with enterprise SaaS or Professional Services delivery
Knowledge of CX KPIs such as CSAT, FCR, AHT, containment, and deflection
Experience helping customers move from pilot AI use cases to scaled adoption
Company
Technical Source
Technical Source is an IT, engineering, and professional services staffing agency.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageRecent News
EIN Presswire
2025-01-15
EIN Presswire
2024-11-19
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