UPMC · 1 day ago
Supervisor, Patient Access (Passavant Cranberry)
Cranberry Township, PA
Full-time
Onsite
Mid Level
3+ years expUPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at UPMC Passavant Cranberry Hospital. The role involves overseeing staff operations, ensuring quality customer service, and managing departmental schedules and compliance.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Perform in accordance with system-wide competencies/behaviors
Perform other duties as assigned. Oversee the 24/7, including weekends and holidays, operations of the on-site Arrival staff, which includes on call coverage, working vacant shifts, call offs and absences
Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage
Manage overtime, keeping within budgetary requirements
Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process
Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution
Develop and update work-specific procedural and policy documentation
Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution
Foster an environment that encourages associate growth and development
Serve as a coach, mentor, team builder and facilitator
Provide on-call support to staff in the event of problems and/or staffing concerns
Serve as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identify problems; define alternatives and recommend practical efficient solutions
Participate in assigned committees, special project task and work groups as directed by department management
Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority
Responsible for training new associates and provide ongoing education and communication to staff
Review to ensure 100% compliance with uLearn requirements is met
Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed
Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + Promise
Qualification
Required
Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required
Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions
Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans
Prior working experience on personal computers and various office equipment
ACT 34
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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